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The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers

Author: David Freemantle

Customers are the key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.

In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throughout your company and inspire everyone to make a difference.

Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

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