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What is Sales Automation

By automating your company's sales efforts, you can efficiently forecast, track and fulfill ordersn and customer interactions; analyse sales forecasts and competitor trends; manage sales cycles and communicate with sales representatives both in the office and on the road. These services, known collectively as Sales Force Automation (SFA), use technology to reduce administrative work and increase sales team productivity.

Experts Corner
CRM relies on trust between business and customer. Consumers are constantly asked for personal information from a wide range of organisations, but who are the industries most trusted by UK citizens to safeguard this data? And which sectors must work harder to earn this trust?
David Jefferies, Marketing Director, Pitney Bowes
Read more...
Highlights
e-PRM: the importance of quality prospect email marketing
The email medium has for too long been viewed as a cheap and ‘easy’ way of marketing to customers. It is this attitude however, that has led to the prevalent SPAM label associated with email messaging.
by Amanda Ling, , Associate Director of Data Intelligence
Read more...
CRM Today - Sales Force Automation (SFA)
Pivotal
Pivotal offers customer-driven CRM solutions and over 10 years of expertise with over 1,800 customers. Pivotal enables companies to deliver a customer experience that sets them apart. Over the years, Pivotal has helped a range of companies manage sales, marketing, and customer services processes for optimal advantage, and maximum return on investment. They’ve helped companies such as Sharp Electronics, Centrex Homes, Farm Credit Services of America and Primera Blue Cross manage their sales, marketing and customer services processes to deliver a customer experience that sets them apart.

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Customer relationship management: CRM's History = Your Future
Author: By Richard Barrington
Doc Type: White Paper
Format: HTML
Abstract: This white paper provides a "big picture" look at the history of CRM & proven techniques for choosing the features that best meet your organization's needs and goals. Learn how to give your business a competitive advantage. Read more...
Topics: Customer Analytics | eCRM | Sales Force Automation | eBusiness | Customer Service | Email Marketing |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Overviews |
 
The Unexpected Costs of Free CRM
Author: By VendorGuru
Doc Type: White Paper
Format: HTML
Abstract: If you've recently been exploring customer relationship management (CRM) tools, it is important to know that the "free" solutions don't always stack up. This guide explores the hidden costs an pitfalls of free CRM. Read More...
Topics: eCRM | Relationship Marketing | Partner Relationship Management | Sales Force Automation | eBusiness | Content Management
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
Improve your Sales Forecasting, Productivity and Results
Author: By Soffront
Doc Type: White Paper
Format: HTML
Abstract: Learn from Soffront how to keep track of your most profitable opportunities, how to track leads and contracts, and how to enhance your sales force. Achieve better results for your business quickly.
Topics: eCRM | Sales Force Automation | eBusiness |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |
CRM Methology: CRM Strategy | CRM Overviews |
 
The Future Sales Force - A consultative Approach
Author: By Microsoft
Doc Type: White Paper
Format: HTML
Abstract: Learn from Microsoft and InterDyn Business Microvar the keys to conducting a self assessment of your sales force to insure that your sales force is using a CRM or contact management system to properly connect a consultative sales approach, ROI analysis tools and sales proposal systems to their fullest potential.
Topics: eCRM | Sales Force Automation | eBusiness | Customer Service | Email Marketing | Enterprise Resource Planning |
Industry: Finance | Telco | Retail | Utilities | Government | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
What to Look For When Buying Salesforce Automation Systems
Author: By VendorGuru
Doc Type: White Paper
Format: HTML
Abstract: This guide discusses the five key areas to consider when purchasing new salesforce automation tools: workflows, communication tools, storage capacity...
Topics: eCRM | Sales Force Automation | Business Intelligence | eBusiness |
Industry: Finance | Retail |
CRM Function: CRM ROI |
CRM Methology: CRM Strategy | CRM Overviews | CRM Definition
 
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