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What is CR Marketing
Customer Relationship Marketing is a practice that encompasses all marketing activities directed toward establishing, developing, and maintaining successful customer relationships. The focus of relationship marketing is on developing long-term relationships and improving corporate performance through customer loyalty and customer retention.
Experts Corner
Communicating intelligently with existing customers is critical, and marketing spend is heavily weighted towards this pool. But businesses cannot afford to neglect prospecting activity. So, what techniques can businesses adopt to ensure that the search for new customers is both targeted and cost-efficient ?
David Jefferies, Marketing Director, Pitney Bowes
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Highlights
Getting Off on the Right Foot: Avoiding Common Master Data Management False Starts
Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project.
by Ravi Shankar, Director of Product Marketing
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Marketing Corner
Learn more about all the new trends in the marketing industry. Improve your organization's long-term profitability through customer loyalty and customer retention. Marketing Corner covers mainly search engine and email marketing, database marketing, relationship marketing, brand and direct marketing issues.
CRM Today - Relationship Marketing
The Unexpected Costs of Free CRM
Author: By VendorGuru
Doc Type: White Paper
Format: HTML
Abstract: If you've recently been exploring customer relationship management (CRM) tools, it is important to know that the "free" solutions don't always stack up. This guide explores the hidden costs an pitfalls of free CRM. Read More...
Topics: eCRM | Relationship Marketing | Partner Relationship Management | Sales Force Automation | eBusiness | Content Management
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
How to increase Marketing Efficiency to Gain and Retain Customers
Author: By Soffront Software, Inc.
Doc Type: White Paper
Format: HTML
Abstract: Target your customers more efficiently by improving your markeing processes. CRM Software tools are designed to help automate these processes. This paper discusses the marketing challenges of today and examines how marketing automation and CRM software help solve these challenges. Details include the following "how to" items: Easily access a complete view of the customer...
Topics: eCRM | Relationship Marketing | Knowledge Management | Data Mining | eBusiness | Email Marketing | Content Management
Industry: Finance | Telco | Retail | Healthcare
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability |
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews |
 
4 Steps to Monitoring Team Performance to Accelerate Sales and Improve Customer Satisfaction
Doc Type: White Paper
Format: HTML
Abstract: Are your business processes for improving sales and customer satisfaction up to par in this uncertain market? Find out four key steps to monitoring your sales and customer service teams in order to ensure they are on a path to success. Get ahead of your competition.
Topics: Customer Analytics | eCRM | Relationship Marketing | Sales Force Automation | eBusiness | Customer Service | Email Marketing |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Overviews |
 
Soffront Software - The Benefit of Integrated CRM
Author: By Soffront
Doc Type: White Paper
Format: HTML
Abstract: For most businesses the cost of acquiring a new customer is much higher than the cost of selling more to existing customers, so companies find it more and more important to work to improve customer satisfaction. Is yoru business aligned to keep your current customers satisfied. In this White Paper, learn important tips on how to create successful customer relationships while you improve your productivity and ability to work as a team. Read more
Topics: Customer Analytics | eCRM | Relationship Marketing | eBusiness | Customer Service | Call Centers |
Industry: Finance | Telco | Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
Integrated Sales and Marketing for Consumer Products Companies
Author: By SAP America, Inc.
Doc Type: White Paper
Format: HTML
Abstract: In this Whitepaper, explore how consumer products executives are gaining actionable market intelligence and clear visibility into all aspects of the enterprise, its suppliers, and customers to execute brand strategies efficiently at the shelf level. The key to their success is: an integrated sales and marketing approach.Read more
Topics: Customer Analytics | eCRM | Relationship Marketing | Knowledge Management | Partner Relationship Management | Business Intelligence | Data Mining | eBusiness | Customer Service | Email Marketing | Supply Chain Management | Enterprise Resource Planning | Billing & Account Management | Content Management
Industry: Retail |
CRM Function: CRM ROI | Customer Loyalty | Customer Profitability | Customer Retention
CRM Methology: CRM Strategy | CRM Implementation | CRM Overviews | CRM Definition
 
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