eMarketer The Accenture Institute eMarketing Magazine ECCS CallCentres.net NUA.com

GreaterChinaCRM.org RealMarket Business Intelligence ICMI CRMguru.com ne.o

The company's articles, market projections and analytical commentaries are featured by hundreds of news organizations and business publications every week.

eMarketer is best known for its broad unbiased industry reports. eMarketer Reports cover every topic from eAdvertising to Wireless. In April 2001, eMarketer also launched the eStat Database. The eStat Database is the most comprehensive compilation of up-to-date internet and e-business statistics in the world.

Based in Cambridge, Massachusetts, the Institute for Strategic Change is made up of experienced management researchers working in concert with business educators and executives.

RealMarket, a publishing and research firm, has a mission of accelerating the adoption of customer management products and services.

This is accomplished with education of current and prospective users via a daily e-zine (RealMarket Today!), weekly webcasts (RealMarket Live!) and their resource-rich website (www.realmarket.com).

eMarketing Magazine is written for B2B and B2C marketing,
sales and corporate decision-makers charged with responsibility for positioning their brands and selling products via the Web.

eMarketing readers work at mid- and large-size companies that need to increase site traffic, build brands, boost online sales, improve customer relationships and turn a profit on the Web.

Business Intelligence is an independent company with a reputation for predicting and tracking important trends in management over the past decade.

Our authoritative programme of reports, conferences and exhibitions helps organisations to gain a vital edge in devising their own strategies to achieve superior performance. In Autumn 1999, we introduced a bespoke research service for client confidential projects.

Business Intelligence carries out a continuing programme of research amongst the Times Top 1000 companies and major public sector organisations. Research projects are conducted in conjunction with leading business schools, consultancies and publications, including Imperial College, London University, the OXIIM business school at Oxford University and the Financial Times.

In October 1997, Business Intelligence became the first conference, publishing and exhibition company to gain the UK government's Investors In People accreditation.

The European Centre for Customer Strategies is a free, membership-based web community which covers deeply all aspects of customer management. It is an independent resource of all suppliers and vendors, by focusing on best-practice advices to Customer Management related professionals.

ECCS covers every topic that is involved in achieving effective customer management including:

• Customer strategies
• implementation
• technology selection and application
• people and culture issues
• process redesign
• customer management best practice.

Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland, offers the most comprehensive training programs and educational resources available for call center management professionals.

Established in 1985 and the first to offer training on incoming call center management, ICMI has grown into a global leader whose capabilities and depth of experience are unparalleled. ICMI's focus is helping individuals and organizations understand the dynamics of call center management in order to improve operational performance and achieve business results.

ICMI provides high-caliber education and consulting to organizations ranging from small, start-up firms to national governments and multinational corporations throughout the Americas, Europe, the Middle East, Asia, the Pacific Rim, and Africa. ICMI also produces industry acclaimed publications, such as the influential newsletter Call Center Management Review and the popular "how-to" book for call center managers, Call Center Management On Fast Forward.

Callcentres.net was launched to provide specialised research, analysis and industry information to the Call Centre Industry throughout the World.

As call centres continue to become an increasingly more important relationship channel between organisations and customers the need for up to date informative research is imperative to facilitate educated strategic planning.

This is the place to find Real CRM Gurus and Real Answers to your questions about Customer Relationship Management.

CRMGuru.com is a spin off from the consulting and research firm Front Line Solutions. In 1998, Bob Thomson launched the CRM e-newsletter On The Front Line (now CRM.Insight) and the CRM discussion group CRM.Talk. Circulation for both publications grew rapidly to several thousand people worldwide.

In January 2000 Bob Thomson founded CRMGuru.com to host these email newsletters and provide real CRM gurus! Membership has grown rapidly, and will exceed 50,000+ articles, ask a question, or view webcast recordings.

Nua was founded in 1995 by Gerry McGovern, Niall O'Sullivan, and Antoin O Lachtnain. Between 1995 and 2000, Nua built a global brand and a strong reputation as a thought leader in the Internet space. It also built up a successful international Internet consulting and development business with clients such as Lucent Technologies, Oracle, and Procter & Gamble.

During this period the first partnership agreements are being completed and we will be glad to announce them all in a few days time.

The monthly business magazine ne.o [new economy observer] has been created in order to satisfy the need of the people involved in the business area for complete information on the new "contacting business" methodologies through technology and their impact on the social-financial level.

ne.o is the experienced partner for all which wish to achieve an important role in the new economy. It controls/checks, searches, attends, classify and then contacts knowledge and pure information, rendering to its readers the ability to decode the new interpretations/concepts and terms, to learn the new business strategies, to find the proper information with easy access and confidence and also to gain clear opinion for the entire new economy operations.

ne.o is available from December 15, 2000 and consists the new publication activity of Technopolis S.A., subsidiary of "Technical Press" Group of Companies (4WHEELS, FLIGHT & Space, SOUND & Hi-Fi etc.)