Dear John Smith,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week in the following categories:

1. Research Reports
2. Products & Services
3. Business Deals
4. Corporate Orders
5. Corporate Performance
6. HR Watch

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Top 10 Strategic Initiatives for Retail Financial Institutions for 2003

Future Supply Chain Spending will Focus on Processes Not Applications

Gartner Dataquest Says 14 Vertical Markets to Increase IT Spending in 2003

PC Market Experienced Slight Upturn in 2002, but Industry Still Shows No Signs of Strong Rebound

Worldwide Corporate eLearning Market Continues to Offer Significant Opportunities

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Call Center Scheduler Eliminates Manual Data Entry

Pivotal Ships CRM Solution for Commercial Banking

Carlson Wagonlit Localizes Email Campaigns with ExactTarget

Microsoft Business Solutions Customer Relationship Management Launches in North America

HP Helps Simplify Oracle Application Upgrades with Cost-saving Hardware and Services Program

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EMC and Oracle Help Customers Outsmart and Outrun Competition

Sun Microsystems and Ximian Partner to Enhance Enterprise Communication and Collaboration

Mercury Interactive Forms Software License and Distribution-Based Partnership with SAP AG

Forrester Research to Acquire Giga Information Group

E.Piphany Advances Relationship with IBM by Delivering Open-Standards CRM

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Grange Insurance Deploys MicroStrategy Business Intelligence Platform

Siemens Dematic Deploys Siebel eBusiness Applications

Clearswift Chooses Onyx Software as its Worldwide CRM Standard

Cox Communications with SupportSoft

Medical Publisher Slashes Phone and Email Response Times With RightNow eService Center

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Infonet Captures the Frost & Sullivan Market Engineering Award for Marketing

KANA Expands European Presence

McKesson Charlotte Product Group Earns Prestigious Support Center Practices Certification

SAS awarded 2002 Product of the Year

Salesforce.com Named 2002 Product of the Year By Customer Interaction Solutions Magazine

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Rockwell FirstPoint Contact's President Selected as CEO of the Year by Frost & Sullivan

Convergys Announces Management Changes to Focus on Faster Growth

Ted Lueken Named President of AFFINA

Damovo UK Names New Managing Director

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