Monday, 21 June 2004 - Issue No 97- by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
Online
Banking and Bill Payment Up Significantly
Asia/Pacific
(excluding Japan) CRM Solutions Investment to Grow 18.2% to reach US$3.8
Billion in 2008
New
Studies Report More Than Half of Organizations Audit the Quality of
Back Office Processes and Performance
Customer
Management Initiatives Drive a 6.6 Percent Increase in IT Spending
Among U.S. Based Small and Midsize Businesses
Two
Strikes and You’re Out… for Poor Customer Service
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more news from this category
Aspect
Communications Introduces Customisable Contact Centre Analytics Solution
for Performance Optimisation
Conversagent
Launches the Next Wave in Automated Customer Support Systems
Bridgeleaf
Studios Announces the Newest Web Based CRM Solution
PeopleSoft
Teams With iPhrase
Salesnet
First-To-Market With Vertical Industry On-Demand CRM
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more news from this category
INDUS
Corporation Wins HHS Contract Worth Up to $26 Million
Epicor
Declares Public Offer for Scala Business Solutions N.V. Unconditional
Tata
Teleservices Awards Lucent Technologies Contract
Cententia
Business Solutions Signs Reseller Agreement With Tescom
Unisys
Awarded a Five-Year Agreement With Lloyd's to Transform IT Infrastructure
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more news from this category
KANA
Powers Multi-Lingual Call Center for Creative
O2
Ireland Selects Amdocs Partner Relationship Management (PRM)
Fairfax
Water Increases Call Center Efficiency, Enhances Customer Service with
SAP
UniPress
Software Partners with Five9
Panasonic
Automotive Systems Co. of America Selects SAS®9 for Business Intelligence
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more news from this category
NetSuite
Announces Major Public Company Customer Wins
Remington
Arms Saves $1.6 Million in Three Years with RightNow’s On Demand
CRM Solutions
University
of Maryland University College Goes Global in 28 Countries With Sun
Microsystems
IBM
Tops Competitors in Customer Satisfaction
HP
Wins Award for Best Online Support
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more news from this category
Peter
Reilly to Retire as MAPICS Chief Operating Officer
Sento's
CFO Cutler To Retire
Pragmatech
Software Appoints Kronos' Aron Ain to Board of Directors
TuVox
Expands Executive Sales Team to Support Increased Company Growth
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more news from this category
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