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CRM2day >> CRM News Digest
Monday, 31 May 2004 - Issue No 94- by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

Voice Automation Seen as Better Alternative to Call Center Offshoring

Traditional Advertisers Continue To Lead Online Advertising

Google Wins Users' Hearts, But Not Their Ad Clicks

Use of E-government Increases 50% from 2002 to 2003

Fear of Job Losses From US Call Center Outsourcing to Latin America is Much Ado About Nothing

Read more news from this category

2. Products & Services

SupportSoft Unveils VoiceAssist

SAP and Deloitte to Create Alliance

SAS® Maximizes Profitability for Retailers

Progress and MAPICS Collaborate

HP Announces Software, Services, Collaboration with BEA

Read more news from this category

3. Business Deals

Witness Systems and Fusion Comm Solution Announce Southeast Asian Alliance in Contact Centre Market

MasterCard Advisors Acquires Watch Hill Partners

Lucent Technologies to Acquire Telica

ServiceWare Wins EADS TELECOM Contract

Best Software Completes Sale of Softline Subsidiary AccountMate

Read more news from this category

4. Corporate Orders

IBM Point-of-Sale and Self-Checkout Featured in New Food Lion Store Concept

Indiana Farm Bureau Insurance Turns to IEX to Improve Contact Center Performance

Royal Mail Selects ATG to Provide Better Experiences for its Online Customers

U.S. Census Bureau Selects RightNow

Envision Announces Citibank Germany To Use New Click2Coach Version

Read more news from this category

5. Corporate Performance

Knowsley Metropolitan Borough Council Saves With Onyx

Agefiph Saves Processing Time with Siebel

Maximizer Awarded 2004 CRM Excellence Award

WebSurveyor Wins Stevie Award for Best New Product

Oracle-Powered PEOPLink E-Commerce Platform Wins WITSA 2004 Award For Global IT Excellence

Read more news from this category

6. HR Watch

Epsilon Helps Clients Navigate Privacy Waters With New Chief Privacy Officer

Tim Angst Joins KANA as Executive Vice President of Worldwide Operations

Kevin Potrzeba Appointed as Interface Software's Vice President of Worldwide Sales

VERITAS Names Dr. Kurt Lauk to Board of Directors; Mark Leslie to Retire from VERITAS Board

Read more news from this category


Submit your company's news stories to CRM Today and get in touch with the CRM marketplace and our 17,000+ associate members.

The email address for your subscription is !*EMAIL*!

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