Monday, 31 May 2004 - Issue No 94- by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
Voice
Automation Seen as Better Alternative to Call Center Offshoring
Traditional
Advertisers Continue To Lead Online Advertising
Google
Wins Users' Hearts, But Not Their Ad Clicks
Use
of E-government Increases 50% from 2002 to 2003
Fear
of Job Losses From US Call Center Outsourcing to Latin America is Much
Ado About Nothing
Read
more news from this category
SupportSoft
Unveils VoiceAssist
SAP
and Deloitte to Create Alliance
SAS® Maximizes
Profitability for Retailers
Progress
and MAPICS Collaborate
HP
Announces Software, Services, Collaboration with BEA
Read
more news from this category
Witness
Systems and Fusion Comm Solution Announce Southeast Asian Alliance
in Contact Centre Market
MasterCard
Advisors Acquires Watch Hill Partners
Lucent
Technologies to Acquire Telica
ServiceWare
Wins EADS TELECOM Contract
Best
Software Completes Sale of Softline Subsidiary AccountMate
Read
more news from this category
IBM
Point-of-Sale and Self-Checkout Featured in New Food Lion Store
Concept
Indiana
Farm Bureau Insurance Turns to IEX to Improve Contact Center Performance
Royal
Mail Selects ATG to Provide Better Experiences for its Online Customers
U.S.
Census Bureau Selects RightNow
Envision
Announces Citibank Germany To Use New Click2Coach Version
Read
more news from this category
Knowsley
Metropolitan Borough Council Saves With Onyx
Agefiph
Saves Processing Time with Siebel
Maximizer
Awarded 2004 CRM Excellence Award
WebSurveyor
Wins Stevie Award for Best New Product
Oracle-Powered
PEOPLink E-Commerce Platform Wins WITSA 2004 Award For Global IT Excellence
Read
more news from this category
Epsilon
Helps Clients Navigate Privacy Waters With New Chief Privacy Officer
Tim
Angst Joins KANA as Executive Vice President of Worldwide Operations
Kevin
Potrzeba Appointed as Interface Software's Vice President of Worldwide
Sales
VERITAS
Names Dr. Kurt Lauk to Board of Directors; Mark Leslie to Retire from
VERITAS Board
Read
more news from this category
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