Monday, 10 May 2004 - Issue
No 91
- by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest" newsletter.
In this newsletter, you'll find the top news
headlines that were published
on CRM Today last week.
Gartner Study Finds Significant Increase
in E-Mail Phishing Attacks
Billing-Industry Consolidation Leads
to Lower Levels of Customer Satisaction
Operators Admit Churn Remains a Growing
Problem
Help Desk Professionals Reluctant to
Use IVR and Self-Help Tools in Improving First-Line Response
Financial Insights Forecasts Rapid Internet
Banking Usage Through 2007
Read more news
from this category
LivePerson Announces Availability of
LivePerson 6.5 for Multi-Channel Customer Communication
Onyx Releases New Edition of Contact
Center CRM Solution
Sun Microsystems and Capgemini Launch
RFID Solution for Retail and Consumer Package Goods Companies
KANA and BearingPoint Deliver Customer
Service Solution to the Credit Card Industry
IBM and i2 Team to Deliver Supply Chain
Solutions
Read more news from
this category
Performix Technologies Partners with
Voicetec BV
BT and HP Announce $1.5 Billion Deal
and Global IT and Communications Alliance
ICT GROUP Acquires DPS Data Group
Convergys Acquires WhisperWire
Datafaction, Inc.
Former Owner and CEO Acquires Company From Parent Best Software
Read more news from this category
SAP and Adobe Announce Availability
of Interactive Forms in SAP® Solutions
Eastman Kodak Selects Edify
Aetna Selects Pega for Customer Process
Management Technology
The House of Marketing Selects StayinFront
Business Link North Manchester Selects
Initiative Software CRM system
Read more news from
this category
E.Piphany Customer KLM Royal Dutch Airlines
Wins Gartner's CRM Excellence Award 2004
Concerto Software Receives "CRM Excellence"
Award for 2004
PeopleSoft Support Center Earns SCP
Certification
RightNow Receives 2004 “CRM Excellence”
Award
UniPress Software’s FootPrints
for eService Solution Receives 2004 CRM Excellence Award
Read more news from
this category
WebSurveyor Appoints Mark Pieczonka
to Lead New Business Development
Siebel Systems Names Mike Lawrie CEO;
Tom Siebel to Continue as Chairman
Tim Angst Joins KANA As VP Of Worldwide
Operations
NICE Systems Announces CFO Leaving to Take
Another Position
Read more news from this category
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