CRM News Digest Archive

   Volume 45
   Volume 46
   Volume 47
   Volume 48
   Volume 49
   Volume 50
   Volume 51
   Volume 52
   Volume 53
   Volume 54
   Volume 55
   Volume 56
   Volume 57
   Volume 58
   Volume 59
   Volume 60
   Volume 61
   Volume 62
   Volume 63
   Volume 64
   Volume 65
   Volume 66
   Volume 67
   Volume 68
   Volume 69
   Volume 70
   Volume 71
   Volume 72
   Volume 73
   Volume 74
   Volume 75
   Volume 76
   Volume 77
   Volume 78
   Volume 79
   Volume 80
   Volume 81
   Volume 82
   Volume 83
   Volume 84
   Volume 85
   Volume 86
   Volume 87
   Volume 88
   Volume 89
   Volume 90
   Volume 91
   Volume 92
   Volume 93
   Volume 94
   Volume 95
   Volume 96
   Volume 97
   Volume 98
   Volume 99
   Volume 100
   Volume 101
   Volume 102
   Volume 103
   Volume 104
   Volume 105
   Volume 106
   Volume 107
   Volume 108
   Volume 109
   Volume 110
   Volume 111
   Volume 112
   Volume 113
   Volume 114
   Volume 115
   Volume 116
   Volume 117
   Volume 118
   Volume 119
   Volume 120
   Volume 121
   Volume 122
   Volume 123
   Volume 124
   Volume 125
   Volume 126
   Volume 127
   Volume 128
   Volume 129
   Volume 130
   Volume 131
   Volume 132
   Volume 133
   Volume 134
   Volume 135
   Volume 136
   Volume 137
   Volume 138
   Volume 139
   Volume 140
   Volume 141
   Volume 142
   Volume 143
   Volume 144
   Volume 145
   Volume 146
   Volume 147
   Volume 148
   Volume 149
   Volume 150
   Volume 151
   Volume 152
   Volume 250
   Volume 251
   Volume 252
   Volume 253
   Volume 254
   Volume 255
   Volume 256
   Volume 257
   Volume 259
   Volume 260
   Volume 261
   Volume 262
   Volume 263
   Volume 265
   Volume 266
   Volume 267
   Volume 268
   Volume 269
   Volume 270
   Volume 271
   Volume 272

CRMzine Archive

   Volume 23
   Volume 24
   Volume 25
   Volume 26
   Volume 27
   Volume 28
   Volume 29
   Volume 30
   Volume 31
   Volume 36
   Volume 37
   Volume 38
   Volume 39
   Volume 40
   Volume 41
   Volume 42
   Volume 43
   Volume 44
   Volume 45
   Volume 46
   Volume 47
   Volume 48
   Volume 49
   Volume 50
   Volume 51
   Volume 52
   Volume 53
   Volume 54
   Volume 55
   Volume 56
   Volume 57
   Volume 58
   Volume 59
   Volume 60
   Volume 61
   Volume 62
   Volume 63
   Volume 64
   Volume 65
   Volume 66
   Volume 116
   Volume 117
   Volume 118
   Volume 119
   Volume 120
   Volume 121
   Volume 122
   Volume 123
   Volume 124
   Volume 125
   Volume 126
   Volume 127
   Volume 128
   Volume 129
CRM2day >> CRM News Digest
Monday, 23 February 2004 - Issue No 84 - by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to attend:

IIR's CRM & Retention Strategies For Telecoms Operators
29-31 March 2004, Boscolo Plaza, Nice, France


Both fixed and mobile operators alike are suffering from customer defections, but few have come up with effective strategies that have turned the situation around. This is the only industry event that has been specifically designed to enable telecoms operators to address this pressing need.
Click here to learn more...

1. Research Reports

Confuse Us and Lose Us

Nearly Half of Executives Say Their Companies Don’t Deserve Customer Loyalty

Western European Telecoms Market Set for 4% Growth in 2004

International Study Hints At Reasons Behind Poor Customer Service

30% of UK Companies Fail to Respond as E-Mail Volume Doubles

Read more news from this category

2. Products & Services

HP Teams with Ericsson to Deliver Unified Communications Solution for Businesses
ACCPAC Rolls Major CRM Upgrade Into Its Hosted CRM Offering

SupportSoft Introduces Enhanced Service Request Management Software
Vertical Solutions Adds Scheduling Module to its PowerHelp Enterprise CRM Suite

Sabio Expands its Workforce Optimisation Capability Through Specialist Quality Monitoring Practice

Read more news from this category

3. Business Deals

Amdocs Limited Completes Acquisition of XACCT Technologies

RightNow Inks CRM Deal with Convergys

Delta Lloyd Outsources Information Communication Technology Infrastructure Services to IBM

greenbaum associates to resell SERVICEPower in Europe

Aspect Communications Announces Public Offering

Read more news from this category

4. Corporate Orders

Sony Italy Implements CosmoCom Contact Center

Tellabs Uses Salesnet’s CRM To Help Optimize Its Sales Opportunities

Raytheon Keeps Aircraft Flying with Siebel Business Applications

Siemens Transportation Systems Accelerates Product Development Processes with SAP
Onyx Software Selected by Starbucks Coffee Company to Power CRM Initiative

Read more news from this category

5. Corporate Performance

SAS Achieves 13.5 Percent Worldwide Revenue Growth In 2003

Sun Microsystems Products Take Top Honors In Developer.Com Product Of The Year Awards

RightNow’s On-Demand CRM Solutions Service More Than 200 Million Online Customer Inquiries in 2003

Accenture Listed in Leaders Quadrant for Worldwide Customer Relationship Management

ASC MARATHON EVOLUTION Awarded Product Of The Year By Customer Inter@Action Solutions® Magazine

Read more news from this category

6. HR Watch

KANA Names Jim Kelly Senior Vice President of North American Sales

Senya Rahmil Joins Nuasis Executive Team as Vice President of Customer Services and Quality Assurance

Astea Appoints New European Managing Director
Frank J. DiPietro Joins Aberdeen Group as Director of Client Engagement Services

Read more news from this category


Submit your company's news stories to CRM Today and get in touch with the CRM marketplace and our 17,000+ associate members.

The email address for your subscription is !*EMAIL*!

If you want to subscribe to this newsletter, send a blank message to crmnews@crm2day.com.

If you like what you're reading - Pass it Along! Feel free to forward this newsletter to friends or colleagues who are interested in the best CRM related news on the Web today.

If you prefer not to receive the optional newsletter "CRM News Digest" then you just have to reply to this email including the word "remove" in the subject line. Please notice that in this case you will not be removed from our associate member list, as this newsletter is optional to our members.

We respect your privacy and never reveal, sell or rent your personal information to any third party. We invite you to read our privacy policy.

Thank you for your interest in CRM Today!


Copyright © CRM Today & Contact Solutions 2004. All rights reserved.