Monday, 23 February 2004 - Issue No 84 - by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest" newsletter.
In this newsletter, you'll find the top news
headlines that were published
on CRM Today last week.
| We invite you
to attend:
IIR's CRM & Retention Strategies For Telecoms Operators
29-31 March 2004, Boscolo Plaza, Nice, France
Both fixed and mobile operators alike are suffering
from customer defections, but few have come up with effective
strategies that have turned the situation around. This is the
only industry event that has been specifically designed to enable
telecoms operators to address this pressing need.
Click here to learn more...
|
Confuse Us and Lose Us
Nearly Half of Executives Say Their
Companies Don’t Deserve Customer Loyalty
Western European Telecoms Market
Set for 4% Growth in 2004
International Study Hints At Reasons
Behind Poor Customer Service
30% of UK Companies Fail to Respond
as E-Mail Volume Doubles
Read more news
from this category
HP Teams with Ericsson to Deliver
Unified Communications Solution for Businesses
ACCPAC Rolls Major CRM Upgrade Into
Its Hosted CRM Offering
SupportSoft Introduces Enhanced Service
Request Management Software
Vertical Solutions Adds Scheduling
Module to its PowerHelp Enterprise CRM Suite
Sabio Expands its Workforce Optimisation
Capability Through Specialist Quality Monitoring Practice
Read more news from
this category
Amdocs Limited Completes Acquisition
of XACCT Technologies
RightNow Inks CRM Deal with Convergys
Delta Lloyd Outsources Information
Communication Technology Infrastructure Services to IBM
greenbaum associates
to resell SERVICEPower in Europe
Aspect Communications Announces Public
Offering
Read more news from this category
Sony Italy Implements CosmoCom Contact
Center
Tellabs Uses Salesnet’s CRM
To Help Optimize Its Sales Opportunities
Raytheon Keeps Aircraft Flying with
Siebel Business Applications
Siemens Transportation Systems Accelerates
Product Development Processes with SAP
Onyx Software Selected by Starbucks
Coffee Company to Power CRM Initiative
Read more news from
this category
SAS Achieves 13.5 Percent Worldwide
Revenue Growth In 2003
Sun Microsystems Products Take Top
Honors In Developer.Com Product Of The Year Awards
RightNow’s On-Demand CRM Solutions
Service More Than 200 Million Online Customer Inquiries in 2003
Accenture Listed in Leaders Quadrant
for Worldwide Customer Relationship Management
ASC MARATHON EVOLUTION Awarded Product
Of The Year By Customer Inter@Action Solutions® Magazine
Read more news from
this category
KANA Names Jim Kelly Senior Vice President
of North American Sales
Senya Rahmil Joins Nuasis Executive
Team as Vice President of Customer Services and Quality Assurance
Astea Appoints New European Managing
Director
Frank J. DiPietro Joins Aberdeen Group
as Director of Client Engagement Services
Read more news from this category
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