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Monday, 19 January 2004 - Issue No 80 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to attend:
Utilities Billing & CRM , 26-29 January 2004, London

Leading energy companies EDF, Centrica, Edison Gas and Thames Water Utilities are heading up the vendor-free speaker panel to show utility companies exactly how to secure their revenues
and reduce customer switching.
Click here to learn more...

1. Research Reports

eMarketer Analysts Highlight 11 Trends to Watch in 2004

IDC Reports on Consumer Internet in Europe: The Rise and Rise of Broadband

Retailers to Increase Spending on Technology

Anti-Spam Legislation May Result In Loss Of Business Overseas

Vendors and Technologies Converge to Address Emerging Web Services Orchestration Opportunity

Read more news from this category

2. Products & Services

HP Announces Intellectual Property Licensing Group to Leverage Growing Patent Portfolio

New KANA Customer IQ for Retail Banking Helps Banks Ensure Exceptional Self-Service

SAP Launches First RFID Solution

SAS Announces What’s In Store For Retail Software In 2004 And Beyond

New Innovations From Sun Deliver Retail In Real-Time

Read more news from this category

3. Business Deals

Pivotal Special Committee and CDC Provide Update On Their Transaction

iPhrase Technologies Acquires Banter, Inc.

New Horizons Computer Learning Centers and Help Desk Institute Partner

Bank of China Signs $36 Million Agreement with NCR

Cisco Systems Completes Acquisition of Latitude Communications

Read more news from this category

4. Corporate Orders

Churchill Downs Chooses E.piphany

Novartis Extends U.S. Services Contract With Dendrite

BJ's Wholesale Club Selects Unica(R) Corporation and IBM

SPSS Inc. and MIIX Ltd. Join Forces

Apropos Technology Selected for Unisys Healthcare Payer Administration Solution

Read more news from this category

5. Corporate Performance

Sento Contact Center Earns "Center of Excellence" Certification

Frost & Sullivan Recognizes Concerto Software

Salesnet’s Secure Offline CRM Solution Named Product Of The Year

Genesys wins 2003 "Product of the Year" Award from Customer Inter@action Solutions® Magazine

Kanisa Awarded 2003 "Product of the Year" by Customer Inter@ction Solutions® Magazine

Read more news from this category

6. HR Watch

Ken Waln Strengthens Edify's Executive Team As Full-Time Chief Technology Officer

Narragansett Technologies Appoint New General Manager and Marketing Manager

etalk Names New Vice President Of Worldwide Sales

a.p.solve Appoints Diana Tucker as Director of Marketing Communications

Read more news from this category

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