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Monday, 12 January 2004 - Issue No 79 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to attend:
Utilities Billing & CRM , 26-29 January 2004, London

Leading energy companies EDF, Centrica, Edison Gas and Thames Water Utilities are heading up the vendor-free speaker panel to show utility companies exactly how to secure their revenues
and reduce customer switching.
Click here to learn more...

1. Research Reports

eGovernment: One of the Fastest-Growing Solutions in Denmark

Forrester Releases Top Technology Trends For 2004

Online Consumers Spent $18.5 Billion During 2003 Holiday Season

ECM Market to Reach $9B in Software and Services by 2007

IT Investments In eCommerce Are Alive And Well

Read more news from this category

2. Products & Services

IBM Announces New SUSE LINUX-based Retail Offering for Point of Sale

Syntegra and Aberdeen Group

Business Objects Releases Crystal Version 10 Products

Atmyside Updates its eService Suite

PeopleSoft Delivers Enterprise Financial Management 8.8

Read more news from this category

3. Business Deals

Group 1 Software and ONE-ANS Italy Partner

Dendrite Completes Strategic Acquisition of Uto Brain Co. in Japan

AT Communications Becomes a TISL Business Partner

KANA Signs Definitive Agreement to Acquire Hipbone

Read more news from this category

4. Corporate Orders

Verizon Selects Nortel Networks

Aspect and SER to Deliver Integrated Outbound Solution and Quality Assurance

Affinity Implements KnowledgeBase.Bet’s Self-Service Technology

Cambridge Laboratories Selects StayinFront

Crestron Implements RightNow Customer Service Solutions

Read more news from this category

5. Corporate Performance

Software AG Earns Support Center Practices (SCP) Certification

Best Software's ACT!® and SalesLogix® Receive Top Industry Honors for CRM Excellence

GoToAssist 5.0 Receives 2003 Product of the Year Award

Convergys To Add New Canadian Call Center

SAS Again In Top Ten Of Fortune’s List Of 100 Best Companies To Work For

Read more news from this category

6. HR Watch

SPSS Strengthens Senior Management

Epsilon Names Michael Fisher as Vice President and General Manager

Fair Isaac Names Gresh Brebach Vice President of Corporate Development

Psion Confirms Bill Jessup Will Remain Finance Director

Read more news from this category

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