Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

KANA Holiday Survey Finds that Ineffective Self-Service Leads to Lost Revenue for Retailers

IDC Adjusts Expectations for 2003 IT Growth

By 2005, One-Fifth of US Internet Users Will be Content Buyers

Prepaid Internet Market Small Now, But Has Plenty of Potential

NCR Online Survey Results

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E.piphany 6.5 Software Released

Major Upgrade to ACCPAC CRM Announced

Sun Microsystems, Inc. Updates Low-Cost IT Strategy for Branch Banking

PeopleSoft Introduces New Hosting Offerings

SAP Introduces Integrated CRM Capabilities

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IBM and i-flex solutions Form Global Strategic Alliance

HP and Cap Gemini Ernst & Young Expand Global Alliance to Deliver Storage Management Solutions

E.piphany and Concerto Form Alliance

Vocent and VoiceGenie Team

Group 1 Software and Headstrong Enter Into Strategic Alliance

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Vodafone Affiliate - Connex - Goes Live With Amdocs Enabler

Riggs Bank Goes Live With Onyx

University of Miami Deploys RightNow Support Solution

Blue Pumpkin Helps Star HRG Insurance Shine in Customer Service

Siebel and Siemens Help City of Cologne

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Rockwell FirstPoint Contact Installs First True Contact Center in Swaziland

Organizations Worldwide Rely on Oracle to Solve Enterprise Collaboration Needs

Aprimo Receives Validation

InstantService Reports Strong Results With E-tailer Best Practices Program

SAS is Analytics Champion

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Best Software Appoints Jon Van Duyne as General Manager of the CRM Solutions Business Unit

Interactive Intelligence Appoints New EMEA Marketing Director

New Members Appointed to Viryanet Board of Directors

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