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 CRM Today - CRM News Digest Newsletter
Monday, 17 November 2003 - Issue No 77 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

2004 IT Spending Plans Characterized by Caution

Shift in Attitude Towards Customer Service During 2003 Holiday Season

U.S. Internet Users Will Shop Online With Caution

Customer Service Deteriorates

Shoppers Looking Online for Support

Read more news from this category

2. Products & Services

Edify Announces Powerful New Customer Service Solution For Contact Centres

PeopleSoft Announces General Availability of PeopleSoft EnterpriseOne CRM 8.9

IBM Delivers New Database Software to Extend Business Information to Mobile Workers

TechExcel Announces TechExcel CRM 5.0

InstantService Announces Version 4.0 of Its Customer Communication Solution

Read more news from this category

3. Business Deals

Scala Business Solutions to Merge with Epicor Software Corporation

Onyx Software Proposes to Acquire Pivotal Corporation

Sun and Vignette Form Alliance

HP and SAP Deepen Collaboration to Support Large Enterprises

Courion and Control-F1 Partner

Read more news from this category

4. Corporate Orders

Medtronic Selects SAP

Siebel CRM OnDemand Selected by NorthStar

Crédit Lyonnais Implements Pegasystems’ Smart BPM Software

Union Bank of CA Expands ClarifyCRM Installation

VELUX Selects KANA for Superior Customer Service at Reduced Costs

Read more news from this category

5. Corporate Performance

ADC Recognized as the World's Best Known Brand in Telecommunications Billing

Altitude Software Listed as Visionary in EMEA Contact Centre Infrastructure Magic Quadrant

eGain Experiences Strong Momentum in the Business Process Outsourcer Market

Frost and Sullivan Recognizes NICE Systems' Leadership Position in Call Monitoring in Asia Pacific

SAS Sees Continued Strong Global Sales Growth Through Third Quarter

Read more news from this category

6. HR Watch

Dendrite Appoints Stefan Janssens To Lead Operations in Belgium and Netherlands

Cisco Systems Names New Board Member

EDS Names Two Key Executives

Read more news from this category

Submit your company's news stories to CRM Today and get in touch with the CRM marketplace and our 17,000+ associate members.

The email address for your subscription is !*EMAIL*!

If you want to subscribe to this newsletter, send a blank message to crmnews@crm2day.com.

If you like what you're reading - Pass it Along! Feel free to forward this newsletter to friends or colleagues who are interested in the best CRM related news on the Web today.

If you prefer not to receive the optional newsletter "CRM News Digest" then you just have to reply to this email including the word "remove" in the subject line. Please notice that in this case you will not be removed from our associate member list, as this newsletter is optional to our members.

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Thank you for your interest in CRM Today!

Copyright © CRM Today & Contact Solutions 2003. All rights reserved.
 

List of archived CRM Today's newsletter editions:


CRM News Digest No 45
CRM News Digest No 46
CRM News Digest No 47
CRM News Digest No 48
CRM News Digest No 49
CRM News Digest No 50
CRM News Digest No 51
CRM News Digest No 52
CRM News Digest No 53
CRM News Digest No 54
CRM News Digest No 55
CRM News Digest No 56
CRM News Digest No 57
CRM News Digest No 58
CRM News Digest No 59
CRM News Digest No 60
CRM News Digest No 61
CRM News Digest No 62
CRM News Digest No 63
CRM News Digest No 64
CRM News Digest No 65
CRM News Digest No 66
CRM News Digest No 67
CRM News Digest No 68
CRM News Digest No 69
CRM News Digest No 70
CRM News Digest No 71
CRM News Digest No 72
CRM News Digest No 73
CRM News Digest No 74
CRM News Digest No 75
CRM News Digest No 76
CRM News Digest No 77
CRM News Digest No 78
CRM News Digest No 79
CRM News Digest No 80
CRM News Digest No 81