Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

Companies Reject Notion That Customer Insight Can Be Outsourced

New eMarketer Interactive Banking Report Released

Outsourcers to Steal 1 in 15 Call Center Agent Jobs in the US by 2008

New Report on CRM Leadership Strategies from Reservoir Partners

IDC Reports Long-Awaited Turnaround in IT and Telecom Spending

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Interactive Intelligence Upgrades Unified Communications Software

ACCPAC Adds to 5-Star Solution Provider Program

IBM Expands Express Portfolio and Business Partner Relationships for Medium-Sized Businesses

FrontRange Solutions Introduces HEAT® Desktop Manager Integration

Group 1 Releases DOC1 Query

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SPSS Inc. Acquires DataDistilleries

Siebel Systems Completes Acquisition of UpShot

Viryanet Signs Global Reseller Agreement With EDS

Siemens and Aspect Team

Avaya to Purchase Expanets from Northwestern Corporation

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HP and FINEOS Announce Agreement

Transcend Chooses RightNow Technologies

State of Connecticut Chooses PeopleSoft Enterprise Applications

Far EasTone Selects Amdocs

Bigelow Tea Deploys Business Objects

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Altitude Software Reaches “Top Two” In World’s 3rd Largest Call Centre Market

Forbes Selects Vignette As Best of the Web For Fourth Time

HP and Oracle Set World Record Performance Mark -First to Top 1 Million Transactions per Minute

SAS Receives High Marks From DM Review Readers

Harte-Hanks and Its Trillium Software Business Listed Among Top 100 Industry Leaders in Business Intelligence

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Edify Enhances Global Strategic Positioning With the Appointment of Two Senior Vice Presidents

Gary Rush Joins ExactTarget as Vice President of Technology & Operations

Steve Berkowitz Named Chief Executive Officer of Ask Jeeves, Inc.

Interactive Intelligence Names New Chief Financial Officer

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