Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

IT Spending to Rebound in Early 2004

Spam and Instant Messaging Usage Are a Rising Threat to Email

Trouble for US, Canadian and European IT Industries

Higher Demand for Better E-Mail Management Sets the Stage for Rampant Consolidation of Hygiene Vendors

ABA and Towergroup Bank Technology Spending and Investment Trends Study Sees Growth Ahead

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Group 1 Software Introduces DOC1 Series 5

Remedy Releases Customer Support 5.0

Genesys Expands Its Hosted Contact Center Solutions to Meet Market Demand

E.Piphany Announces the E.Piphany® 6.5 CRM Software Suite

Expertcity Launches GoToAssist 5.0 Virtual On-Site Support Solution

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IBM and Marriott Sign Agreement for New Group Sales and Event Management Project

China Wireless Announces Agreement With MCI

Sento Corporation Secures Customer Support Contract

AIM Group Acquires SharpOWL

BSkyB Signs Contract With Sabio for Workforce Management (WFM) Solution

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Benetton Group Selects Sun Microsystems

SAS® Enhances Business Decisions for United Telecommunications Services

Con Edison Communications Selects HP to Enhance Customer Service

Austria’s UTA Telekom AG Deploys Amdocs ClarifyCRM

SAP and IDS Scheer to Unite Process Management and Business Software

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Envision Ranked One of the Fastest-Growing Technology Companies in North America

Oracle Opens China Business Development Unit in Shanghai

Epsilon Wins Top ABA Marketing Network Awards

SSPA Recognizes EMC Corporation With a 2003 STAR Award

Primus Knowledge Solutions Recognized With STAR Award From SSPA

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META Group Announces Management Changes in Asia Pacific Operations

Former Siebel Executive Joins RightNow to Lead Growing Consulting Services Practice

Avaya Adds Knowledge and Experience With New Appointments in Brazil

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