Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

2003 Direct Marketing Sales Estimated to Hit $1.7 Trillion

DoubleClick Sponsored Study Shows Consumer Email Habits are Adapting in Response to Spam

Execution-Oriented Applications Bridge the Retail Value Chain with Today’s Empowered Customer

Jupiter Research Reports That Web Site "Personalization" Does Not Always Provide Positive Results

New Supply Chain Study by Oracle Corporation, Cap Gemini Ernst & Young U.S. LLC and APICS

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UniPress Software Expands UNIX Support for Web-Based Service Desks

Vignette Enhances Business Process Management

Siebel Systems Introduces New Customer Analytic Applications

Avaya Introduces Avaya Customer Interaction Suite

Sun Microsystems and Lucent Technologies Deliver the iForce Solution

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Aspect Communications and Microsoft Expand Strategic Alliance

Citrix and SAP Expand Strategic Relationship with Development Efforts

IBM and Siebel Systems Establish Global Strategic Alliance

Alcatel and HP to Team With Telecom Service Providers

E.Piphany® and Smartpath Team

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Electronic Gaming Leader Ubi Soft Taps RightNow for Global Customer Service Platform

iN DEMAND Networks Chooses SAS

Vail Resorts Implements FrontRange HEAT

METRO Group Deploys MicroStrategy Platform Enterprise-Wide

Fingerhut Direct Selects Group 1

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Genesys Announces SAP Certfication of Gplus Adapter for mySAP CRM

TransACT Communications Delivers Fast Service Enabled by Onyx CRM

Convergys Expands to the Philippines

Blue Pumpkin Set to Capture Largest Market Share Worldwide

Customers Choose Sun's Solaris X86 Operating System

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VERITAS Software Appoints Greg Hughes Executive Vice President of Global Services

AMR Research Names New Vice President of Industry Strategies

RightNow Founder and CEO Greg Gianforte Receives Award

Industry Veteran Frank Gens Rejoins IDC as Senior Vice President of Research

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