Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

IT Services Providers in Fierce Battle with Top-Tier Technology Vendors for Brand Recognition in Services Industry

New Study Shows Customer Service Holds Key to Broadband Profitability

Vocent Recent Survey Reveals Consumer Opinions on Telephone Banking, Identity Theft and Voiceprint Technology

Review of Top US On Line Banking Sites Shows Many Common Features but Finds Significant Differences in Functionality and Usabilty

Call Centers Ditching Technology For Hosted Applications

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New Channel Management Solution from SAP Enhances Partner Collaboration and Boosts Sales Effectiveness

Surebridge Announces New Offering: CRM Voice

Siebel Systems Launches New Product Strategy—CRM for Everyone

Salesnet and Aptsoft Unveil Integration-As-A-Service to Seamlessly Connect Business Systems to CRM

SPSS Releases New Versions of ShowCase® Suite Analytic and Reporting Tools

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Leading Venture Firm to Purchase Pivotal Corporation

SAS Acquires Marketmax

Venetica Joins Siebel Alliance Program

PeopleSoft Acquires Demand Flow Software From JCIT International

VoiceGenie and Sun Form Strategic Alliance

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EEF South Implements ACCPAC CRM to Improve Client Relations

Countrywide Home Loans Selects ServiceWare for Knowledge-Powered Customer Support

RightNow Deployed Internationally by Nikon to Provide Superior Customer Service

IBM Adopts E2open's B2B Integration Technology

Tech Data Corporation Implements SAP® for High Tech Standard

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HP Drives Enterprise Printing Growth with Nearly $500 Million in Total Print Management Contracts

Sento Expands Client Base

Convergys Speech Solutions Voted #1 in Industry Challenge at SpeechTEK 2003

Envision Attains Inc. 500 Ranking for Third Consecutive Year

Primus Knowledge Solutions Announces Awards for Exceptional Customer Service

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Connextions Appoints Omar Quddus to Senior Vice President, Client Practice

Wesley Clark Resigns From Acxiom Board of Directors

M-Tech Appoints Robert Miller as Vice President of Marketing

Avaya Appoints Eileen Rudden Vice President, Enterprise Communications Applications Division

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