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Monday, 29 September 2003 - Issue No 70 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to attend:
Service Management Europe 2003,
11-13 November 2003, NEC, Birmingham, UK.

Europe's leading field service event, showcasing the latest solutions in field service, mobile communications, logistics, AVL and IT support. FREE educational seminar featuring speakers from the AFSMI, Oracle, Orange, IBM, Department of Trade and Industry, Clicksoftware, Astea and many more.

REGISTER NOW at www.servicemanagement.co.uk

1. Research Reports

Do-Not-Call Restrictions and Spam Filters Require Changes in Marketing Strategy, Says META Group

Application Development and Deployment Software Dominated by Service Industries

U.S. Consumer Spending for Online Content Totals $748 Million in First Half of 2003

E-Mail is the Number One Business Communication Tool

Online Banking Grows 80% Over the Last Two Years

Read more news from this category

2. Products & Services

Business Objects Announces BusinessObjects Knowledge Accelerator

IBM Announces Global Grid Computing Projects

Interface Software Announces InterAction® 5.1, InterAction Data Quality Services and InterAction® Contact Verifier™

KANA IQ 8 Announced

eAssist NetAgent 6.1 Announced

Read more news from this category

3. Business Deals

CSG Systems and MIND CTI PArtner to Deliver Pre-Integrated Solution to Support Advanced IP Services

Accenture and SAP to Deliver IT Solutions to Banking and Insurance Companies Globally

iPhrase and Interwoven Extend Alliance

HP Completes Acquisition of Baltimore Technologies Identity Management Solution

Vignette to Acquire Intraspect Software, Inc.

Read more news from this category

4. Corporate Orders

NII Holdings Selects Teradata® Profitability Analytics Solution

Neiman Marcus Group Goes Live With Oracle E-Business Suite

Fifth Third Bancorp Selects Business Objects as Its Business Intelligence Standard

AstraZeneca New Zealand to Implement StayinFront’s CRM Solution

Altitude Software and Cap Gemini Ernst & Young to Deliver CRM Solution for SATA Airlines

Read more news from this category

5. Corporate Performance

AAA Expands Its Use Of E.piphany CRM

SAS Named the Leading Vendor by Software Revenue for Data Warehousing Access Tools

Top European Mobile Operators Select Vignette for Content Management and Portal Solutions

STAR CONTACT, Ltd. Improves Staff Performance and Quality Assurance with eQuality Software from Witness Systems

Best Product of Call Centre Expo UK 2003 Award Goes to ASC Smart Contact Centre

Read more news from this category

6. HR Watch

Witness Systems Names Sandra Jimenez Managing Director, Latin America

Rockwell FirstPoint Names New Marketing Manager for its Beijing Office

Astea Appoints New Board Member

RightAnswers Expands Executive Team

eGain Announces Appointment of Natalie Aitken and Paul Caveller

Read more news from this category

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