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Monday, 1 September 2003 - Issue No 68 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to attend:
Service Management Europe 2003,
11-13 November 2003, NEC, Birmingham, UK.

Europe's leading field service event, showcasing the latest solutions in field service, mobile communications, logistics, AVL and IT support. FREE educational seminar featuring speakers from the AFSMI, Oracle, Orange, IBM, Department of Trade and Industry, Clicksoftware, Astea and many more.
REGISTER NOW at www.servicemanagement.co.uk

1. Research Reports

ERP Systems: Single or Multi-Vendor Installations?

Butler Group Believes New Wave of Collaborative and Knowledge-Based Tools Will Deliver Real Cost Reductions and True ROI

Forrester Research Report Shows Key Shifts in Consumer Attitudes and Behavior

Worldwide Analytic Applications Software Market Forecasted to Reach Over $4.8 Billion in 2007

Telecommunications & Networking Industry Sending Mixed Signals

Read more news from this category

2. Products & Services

TISL Announces Release of Eventra-IP

Genesys Launches Express 3.0 Customer Service Software

Intuit Introduces Simple Customer Management Solution For Small Businesses & Accountants

Witness Systems Enhances Contact Center Performance Optimization Suite

PeopleSoft Announces CRM Product Suite Enhancements

Read more news from this category

3. Business Deals

Nuasis and VoiceGenie Partner

HP Announces Agreement with Konica

3Com and Aspect Communications Form Alliance

Sun Microsystems, Hitachi, Ltd., and Hitachi Data Systems Extend Global Relationship

IBM and Diageo Sign Agreement for IT Infrastructure Services

Read more news from this category

4. Corporate Orders

Glenmede Trust Selects Onyx Software for Customer Relationship Management Solution

cccInteractive Selects NICE Contact Center Recording Solution

Calderon Textiles Selects PeopleSoft Enterprise Applications

IBM Point-of-Sale Systems Adopted for Faster Checkout and Improved Business Operations

CIBC Card Products Selects Chordiant to Enhance Customer Service Processing

Read more news from this category

5. Corporate Performance

SSPA Announces UniPress Software, Inc. as New SSPA Vendor Member

CRM Magazine Honors SAS' CRM Leadership

CRM Magazine Honors Siebel Systems with Enterprise CRM Suite Award

E.piphany Announces New Customer Wins

SAP Receives Market Recognition Award for European Supplier Relationship Management Market

Read more news from this category

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