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Monday, 07 July 2003 - Issue No 66 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new CRM Directory of CRM Today and list your company for free!

1. Research Reports

Customer Online Experience of Largest 100 U.S. Firms Shows Yearly Improvement

Europe B2C E-Commerce Revenues to Top $240 Billion in Three Years

Key Guidance, Insights and Recommendations for Successful CRM Strategies

New Online Publishers Association Study Establishes Web Site Affinity

Over 200 Million People will Access the Internet in Greater Europe by 2004

Read more news from this category

2. Products & Services

IBM ThinkVantage Technologies Aid Healthcare Industry

NetReflector Launches New SupportSat Business Program

Epicor Ships First Completely Web Services-Based Enterprise Service Automation Solution

Genesys Introduces Voice Callback

HP Launches Powerful, Standards-Based Servers That Redefine Data Center Economics

Read more news from this category

3. Business Deals

EDS and French Telecom Provider Bouygues Telecom Announce Major Five-Year Contract

Deluxe Teams with etalk To Enhance Customer Services Technology

ING Canada Signs Agreement with IBM

DoubleClick Acquires CSC Advanced Database Solutions

ServicePower Signs Partnership and Reseller Agreement With Infomill

Read more news from this category

4. Corporate Orders

Solid Energy Implements Oracle E-Business Suite

Time Warner Publishing B.V. Selects Noetica

Philips Business Communications' Chooses Onyx CRM Software

Selectica Deploys On-line Services Guides at Royal Mail Group plc in the UK

Altitude Software Powers Zajoul to Deliver World-Class Customer Services

Read more news from this category

5. Corporate Performance

RightNow Cuts Technical Support Costs for Electronics Retailer Dixons Group

Guinness Anchor Berhad Drives Sales Productivity with Siebel Consumer Goods

SAS Data Mining Tools Drive Growing Segment of BI Market

Analyst Firm Honors Amdocs ClarifyCRM Customer with CRM Excellence Award

U.S. Federal Government Certifies SAP for Financial Management

Read more news from this category

6. HR Watch

FINEOS Appoints William Burgess as Chairman of the Board

Pivotal Announces New Appointment to Board of Directors

Harold Goldberg Joins Help Desk Institute's Strategic Advisory Board

Edify Names Mitch Mandich as President and CEO

Sitel Appoints David J. Hanger and Nigel T. Gourlay to Board of Directors

Read more news from this category

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