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Monday, 09 June 2003 - Issue No 65 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new CRM Directory of CRM Today and list your company for free!

1. Research Reports

Enterprise Applications Market Projections Released by AMR Research

eCommerce Surpasses IT Spending

E-Business Software Makes Comeback

Online Banking Adoption Hindered By Consumer Security Fears

Worldwide IT Services Revenue to Grow 3.5 Percent in 2003

Read more news from this category

2. Products & Services

Siebel Systems and IBM Introduce Next-Generation CRM Bank Teller Solution

Convergys and Benchmark Portal Announce Industry's First Customer Experience Benchmark

Salesforce.com Announces sforce, First Client/Service Application Development Utility

SAP Supplies Comprehensive Solution for Natural Gas Companies

RightNow Announces RightNow HostingTM 2.0 Platform

Read more news from this category

3. Business Deals

Oracle Bids $5.1 Billion for PeopleSoft

Ericsson Signs IT Outsourcing Contract with HP

Baan Announces Sale to Investment Group

PeopleSoft to Acquire J.D. Edwards

Altitude Software and Verint Systems Partner

Read more news from this category

4. Corporate Orders

Comcast Chooses Convergys

Independence Blue Cross Deploys edocs' Customer Self-Service and e-Billing Platform

HML Chooses TISL

iBill Selects IEX TotalView SC

Virgin Mobile Selects e-talk

Read more news from this category

5. Corporate Performance

Telvista Ranked Among Top 40 Teleservices Agencies

Sun One Application Server 7 Software Achieves Broad Industry Adoption

SAS Wins DM Review World Class Solution Award

KnowledgeBase Solutions Receives 2003 CRM Excellence Award

eTelecare Wins Second Consecutive CRM Excellence Award

Read more news from this category

6. HR Watch

Peppers and Rogers Group Names Vernon Tirey as Managing Partner

Portal Software Names David J. Yuen Vice President and General Manager, Asia Pacific

Avaya Appoints Ivan Arrieta as Vice President, Central and Eastern Europe, Middle East and Africa

Click2Learn Announces Senior Management Promotions

SupportSoft Names Chris M. Grejtak Senior Vice President Of Worldwide Marketing

Read more news from this category

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