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Monday, 02 June 2003 - Issue No 64 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new CRM Directory of CRM Today and list your company for free!

1. Research Reports

Customer Service Flaws Cause Contact Centers To Overspend

Electronic Payment Potential Vast but Consumers Still Reluctant

Over One Quarter of Online Population Uses Broadband

Improvement of Customer Online Experience Key for Financial Services Firms

Enterprise Security a Major Issue Due to Increased Use of Internet

Read more news from this category

2. Products & Services

Ventus Launches Banking CRM Solution

AI Technology Provides Instant Online Customer Support

Rockwell FirstPoint Launches FirstPoint Business Edition Solution

SPSS Launches Predictive Web Analytics Solution

TISL Launches Contact Center Optimization Software

Read more news from this category

3. Business Deals

SAP to Collaborate with MySQL

Amdocs Purchases Bell Canada’s Ownership Interest in Certen Inc.

msg systems Partners With Interactive Intelligence

Chordiant and DWL Join Forces

Avaya and Convergys to Expand Employee Care Relationship

Read more news from this category

4. Corporate Orders

REI Selects InstantService for Online Customer Service Chat and Email

Wyeth Pharmaceuticals Selects Dendrite's WebForce

Aviall Deploys Siebel eBusiness Applications

CCH Selects Onyx's Oracle Edition as its CRM Solution

Sykes Enterprises Incorporated Employs NICE Solution

Read more news from this category

5. Corporate Performance

IBM Leads The Way in Web Hosting Services

Altitude Software Broadens Reach in the Middle East

ATKOSoft’s Frontis S/W Suite Among the 33 Leading Applications of eHealth in Europe

SAS Receives a 'Stevie' for Creative Excellence

Real Estate Companies Leverage J.D. Edwards Technology

Read more news from this category

6. HR Watch

ICT GROUP Names Martin J. Puttock Managing Director of ICT Europe

NetManage Names New VP of Worldwide Marketing

Paul J. Farrell Joins Aspect Communications as Chief Customer Strategy Officer

Epicor Announces Appointment of New CFO

Fineos Appoints Isabel Hudson to Board of Directors

Read more news from this category

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