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Monday, 19 May 2003 - Issue No 62 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new Job Center of CRM Today and submit your organization's job offer or resume online for free!

1. Research Reports

Online Retail Sales Continue to Grow

Shift in Business Processes For IT Organizations

High Tech Industry Leaders Plan to Deploy Self-Service as Their Next CRM Solution

Lack of Efficient Service Provisioning Results in Lost Revenues

2002 Proved to be the Worst Year for Worldwide IT Services Market

Read more news from this category

2. Products & Services

Convergys Integrates Cygent Customer Order Management and Geneva Billing Modules

Amdocs Launches Enabler Version 5.0

SAS Announces Value Chain Analytics 6.0

ACCPAC Releases CRM 5.5

TALISMA Announces WebCenter 5.0 Customer Service Solution

Read more news from this category

3. Business Deals

Scientific-Atlanta and SupportSoft Join Forces to Enhance Cable Operators' Customer Service

IBM Acquires Think Dynamics

Primus Knowledge Solutions Partners with RightAnswers

Mercury Interactive Acquires Performant, Inc.

General Wireless Announces Partner Agreement with Microsoft

Read more news from this category

4. Corporate Orders

TISL Helps Mortage Lender Improve Customer Service and Agent Performance

Australian Telecom BTAS Chooses Astea Alliance CRM

eSabio Implements Cisco IP Contact Centre for Outsourced CRM provider, gem

British Council Selects ACCPAC CRM

Acxiom® Implements Customer Relationship Solution for Blockbuster

Read more news from this category

5. Corporate Performance

Edify Receives "Product of the Year" Award

NetLedger Receives "Excellent" Ratings Outperforming Microsoft and Salesforce.com

Los Angeles Receives ''Best in Class'' Award for PeopleSoft Implementation

Siebel eBusiness Applications Chosen by Nearly 60 Percent of Global 500 Industrial Manufacturing Companies

RightNow Awarded "Five Stars" for Innovation by Top European Analyst Firm

Read more news from this category

6. HR Watch

Cisco Systems Names Dennis Powell Chief Financial Officer

Charles Philips Leaves Morgan Stanley for Oracle Corporation

Nuasis Appoints Industry Veteran, Karen Smith, Vice President of Sales

Firstwave Announces Executive Appointments and Board of Directors

SAP Annual General Meeting Elects Hasso Plattner to Supervisory Board

Read more news from this category

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