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Monday, 05 May 2003 - Issue No 61 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new Job Center of CRM Today and submit your organization's job offer or resume online for free!

1. Research Reports

Self-Service Technology Popular in High Tech Industry

US B2C E-Commerce to Top $90 Billion in 2003

$84 Billion in IT Investments in 2003 by Top 100 IT Spenders in U.S.

Number of IP-Architected Call Centers Set to Increase

Web Services, Utility Computing, and Outsourcing to Accelerate Hosting Market Growth

Read more news from this category

2. Products & Services

IBM Unveils New On Demand Offerings, Delivery Options to Boost Productivity

FINEOS Releases FINEOS 4.0 Enterprise Platform for Banking and Insurance

Pivotal Ships Pivotal 5

Surado Releases Smart Contact Manager Pro 4.0

NICE Systems Launches NICE Feedback

Read more news from this category

3. Business Deals

Walmart.com Renews Relationship With NetByTel

Portal Software and SAP Team to Deliver Solution for the Telecommunications Industry

ScanSoft and SpeechWorks to Merge

Sitel Consolidates Customer Support Role for HP in Europe

BEA and Siebel Systems Expand Alliance

Read more news from this category

4. Corporate Orders

Geotronics Selects Onyx CRM Solution

OPSM Deploys SAS Marketing Automation to Enhance Customer Relations

eOn Communications Selected by Patelco Credit Union to Improve Customer Service

Edify Provides Globus With World Class CRM Platform

AltiGen Certified to Provide CTI Integration with Microsoft CRM Targeted at Midmarket Businesses

Read more news from this category

5. Corporate Performance

Siebel Customers Report Positive ROI

LiveBridge Opens First Indian Call Center in Delhi

RightNow Technologies Achieves 17th Consecutive Quarter of Revenue Growth

PeopleSoft Positioned in the Visionary Quadrant in CRM Magic Quadrants

Read more news from this category

6. HR Watch

Infonet Appoints Sweers COO

Amdocs Appoints Michael Matthews as Chief Marketing Officer

Apple CFO to Join E.piphany's Board of Directors

Sento Corporation Appoints Chris Wells Senior Vice President of Sales

Read more news from this category

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