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Monday, 14 April 2003 - Issue No 60 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new Job Center of CRM Today and submit your organization's job offer or resume online for free!

1. Research Reports

Customer Satisfaction is the Leading Factor Influencing Adoption of Online Government Services

eGovernment Projects High Priority for Western European Countries

CRM Application Suites to Provide 90% of Required Ecosystem Capabilities by 2005

Technology Trends and Investment Plans for Customer Contact Centers Revealed

Butler Group Latest Report Stresses the Importance of Enterprise Portals

Read more news from this category

2. Products & Services

Convergys Relaese Convergys Mediation Manager

Vignette Announces Integrated Content Management and Portal Applications

Courion Delivers Courion 3.0

Soffront Introduces New Version of Soffront CRM

Customer Management Leadership Expanded with CRM Version 5.0

Read more news from this category

3. Business Deals

Yokowaga Teams with Infonet

Microsoft and BearingPoint Partner

e-Talk Partners with Utopy to Provide Speech Analytics Solutions

Toshiba Computer Systems Group and ADAPT Software Offer CRM Solution

Concerto Software Names Wipro Infotech Premier Partner

Read more news from this category

4. Corporate Orders

Belgium e-Government Deploys Sun's Java Technology Enabled Smart Cards

Onyx Software Selected by Mellon Financial Corporation Group

BT Adopts Support Automation Services from SupportSoft

New York City Implements Siebel eGovernment Applications

Canadian Tire Financial Services Extends Relationship with Chordiant

Read more news from this category

5. Corporate Performance

Blue Pumpkin Suite Captures Another Major "Product of the Year" Award

Motorola Awarded Best Call Centre Award in China

Maximizer Opens Dubai Office

AMC Named MVP in HP's All-Star Program for a Third Year in a Row

ePartners Adds 300 Clients, 62 CRM Implementations in 2002

Read more news from this category

6. HR Watch

Deloitte Consulting Names New CEO

Avaya Hires ex-Alcatel Sales Director

Ericsson Announces Corporate Management Team

Forrester Research Names Daniel Mahoney Vice President

Read more news from this category

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