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Monday, 24 March 2003 - Issue No 57 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new Job Center of CRM Today and submit your organization's job offer or resume online for free!

1. Research Reports

Vulnerabilities in Wireless Technologies Hold Back Enterprise Uptake

Web Applications are Crucial to Successful Enterprise Content Management

Over 60 Million Europeans Now Bank Online

U.S. Market for Corporate Wireless E-Mail Solutions Will Grow

Development Solutions Problems Lead to Shrinking Web Services Market in 2003

Read more news from this category

2. Products & Services

Teradata Announces New Customer Survival Analysis Solution for Telcos

Synergex Launches CRM Analytics Service

Convergys Announces Release 10 of Atlys

New Desktopstreaming 4.0 Dramatically Increases Help Desk Efficiency and ROI

RightNow Locator 3.0 Connects Web Site Customers With Physical Store Locations, Increasing Sales

Read more news from this category

3. Business Deals

Amdocs Enriches Its ClarifyCRM Application Suite With Acquisition of Xchange

Network Associates and Microsoft Business Solutions Form Alliance

Cisco Systems to Acquire SignalWorks

HP and AT&T Wireless to Offer Customers Wireless Access to Information at the Touch of a Button

Brady Corporation Relies on ForeSee Results for Online Customer Satisfaction Measurement

Read more news from this category

4. Corporate Orders

BT invests in a Contact Recording and Quality Monitoring Solution from Eyretel

SNS Bank Selects DataDistilleries’ Software

Nashua Mobile Live on edocs Customer Self-Service and e-Billing Platform

Water Utilities Select SAP to Increase Efficiency and Improve Customer Service

Ringo Implements KANA's eCRM Applications

Read more news from this category

5. Corporate Performance

Apropos Technology Receives Award

iPhrase One Step Recognized by Datamonitor

Siebel Systems Positioned in the Leader Quadrant in CRM Sales Suite Magic Quadrant

IEX Sweeps 2003 ContactCenterWorld.Com Members’ Choice Awards

IBM Ranks #1 in Worldwide Revenue for High Performance Computing

Read more news from this category

6. HR Watch

CustomerSat Names Jonathan Clay Vice President of Technology

HorizonLive Adds Collaboration Industry Leader

Sento Corporation Appoints Russell Baird Vice President of Solutions Development

SAP Co-Founder Hasso Plattner to Step Up to Supervisory Board

Read more news from this category

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