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Monday, 17 March 2003 - Issue No 56 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new Job Center of CRM Today and submit your organization's job offer or resume online for free!

1. Research Reports

Gartner Says Real-Time Enterprise Must Become a Leadership Issue

Hewson Reports 64% Uplift in Online Sales Achievable

Pressure on Marketing for Performance Measures Will Endure Beyond the IT Recovery

Enterprise IT Budgets to Increase Average of 2.7% Over Next 6 to 12 Months

Read more news from this category

2. Products & Services

QAS Announces QuickAddress for PeopleSoft 8 CRM

Oracle Delivers Enhanced Data Integration Tool

DCA Services Rolls Out New Customer Care, Point of Sale and IVR Systems

ClickSoftware Delivers First Enterprise Solution for Field Service Workload Forecasting

IBM Delivers Advanced Technologies for Managing Surges in IT Demand

Read more news from this category

3. Business Deals

Avaya and Telefonica Data Sign Agreement to Offer Integrated Solutions

SAP, HP, and Vodafone to Collaborate on Mobile Enterprise Solutions

eOn Communications and Gregg Communications

Unica Corporation and PlanetSoft, Inc. Enter Into Agreement to Provide Support for Xchange Customers

Concerto Software and Siebel Systems Form Alliance

Read more news from this category

4. Corporate Orders

Degussa Selects SAP for Pilot CRM Solution

BCP Selects Amdocs Mobile

Hudson's Bay Company Selects MicroStrategy's Business Intelligence Platform

Vivendi Universal Goes Live With Blue Martini Software

MTN Slashes Prepaid Customer Churn Using SAS Enterprise Miner

Read more news from this category

5. Corporate Performance

Yube Expands Service Offerings to Include Outsourcing

Oracle Receives Top Scores for its Business Intelligence Offering

SupportSoft Awarded 'Best Help Desk Solution'

E.Piphany Listed in "Visionary" Quadrant in Analyst Firm's Customer Service Support Magic Quadrant

Interactive Intelligence Wins Best Global Multi-Channel Contact Center Solution Award

Read more news from this category

6. HR Watch

Newly Appointed CTO for OuterBounds Technologies

Symbiat Names Veteran IT Industry Executive Jack Smith to Board

VNU Announces Changes in Board of Supervisory Directors

Epicor Announces CFO Departure

Dendrite Appoints Kathleen E. Donovan Chief Financial Officer

Read more news from this category

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