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Monday, 10 March 2003 - Issue No 55 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new Job Center of CRM Today and submit your organization's job offer or resume online for free!

1. Research Reports

Web Services Presents Multi-Million Dollar Opportunity and Competitive Challenges to Services Firms

Unisys Study Sees Significant Technology Hurdles in Business Quest to Move Faster and Anticipate Market Changes

AMR Research Says Caution Prevails for New Software Deals Entering the Pipeline

U.S. Consumer Spending on Online Content Totals $1.3 Billion in 2002

Consumer Value—Not Underlying Technology—Will Be Top Driver For New Consumer Payments Tools

Read more news from this category

2. Products & Services

Avaya Introduces Single-Point-of-Accountability Services

SAP Announces New Vertical Solutions for Small and Midsize Businesses

HP Makes Strategic Investments in Web Services Management

Deloitte Consulting to Offer Two New IBM Technology-Based Solutions

Primus Knowledge Solutions Launches Primus Knowledge Pathway

Read more news from this category

3. Business Deals

FINEOS Expands Into German Market with Sale to Canada Life

Columbia House Selects Sitel to Provide Offshore Customer Care Services

eLoyalty Joins Pegasystems Alliance Program

Sprint Inks Multimillion-Dollar Contract with Oracle

Forrester Research Completes Acquisition of Giga Information Group

Read more news from this category

4. Corporate Orders

Vignette Content Management Powering eGovernment Initiatives for State Of Georgia

Erie Insurance Selects Accenture to Implement New Product Development and Policy Processing Platform

KANA Provides Telewest With Next Generation Customer-Centric eCRM Applications

Emerson Selects Sun to Power Its Global ERP Environment

Metrix Extends Service Automation Software Suite With Business Intelligence

Read more news from this category

5. Corporate Performance

E.Piphany Earns "Leader" Quadrant Position in E-Marketing and Customer Relationship Optimization Magic Quadrants

Siebel Systems Rated #1 for CRM and Trade Promotion Solutions in Consumer Goods Industry

Aspect Communications Wins ContactCenterWorld.com Members' Choice Award for Aspect Call Center

Aprimo Listed as Sole Vendor in "Leader Quadrant" for Marketing Resource Management

Freeserve Opens Contact Centre in Middlesbrough in Partnership with Garlands Call Centres

Read more news from this category

6. HR Watch

Sun Microsystems Names Six to Receive Highest Engineering Honor

Bill Raduchel Rejoins Chordiant Board of Directors

Aberdeen Group Analyst Honored By iSource Business

Banter Appoints David Zinman Vice President of Marketing

Astea Adds Veteran Executive to Lead European Sales Expansion Efforts

Read more news from this category

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