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Monday, 03 March 2003 - Issue No 54 - by CRM Today

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

We invite you to check the new Job Center of CRM Today and submit your organization's job offer or resume online for free!

1. Research Reports

Growth in Offshore Outsourcing of Services Has Avoidable Risks

eMarketer Predicts Europe to Add 20 Million Internet Users in 2003

New IDC Survey Shows 85% of Companies Believe IT Spending Cutbacks are Over

Study Says B-to-B Payment Solution Leverages Natural Leadership for Banks

New Digital Direct Marketing Services Emerge to Streamline Multichannel and Multimedia Initiatives

Read more news from this category

2. Products & Services

J.D. Edwards Unveils Robust Demand Management Solution

Vignette Announces Vignette Dialog

Best Software Introduces ACT! for Web

eGain and Sun Achieve New Levels of Scalability and Throughput for Knowledge-Guided Customer Service

ServiceWare Launches ServiceWare Enterprise 5.0

Read more news from this category

3. Business Deals

VeCommerce, SpeechWorks and Genesys Sign Alliance

CentrPort and Teradata Partner

Telecom Italia and HP Announce Strategic Outsourcing Agreement

Extraprise Teams with SSPS INC. to Bring Predictive Analysis

IBM Completes Acquisition of Rational Software

Read more news from this category

4. Corporate Orders

Riggs Bank Selects Onyx Software as its Global CRM Standard

Siebel eBusiness Applications Play Central Role in XO Communications' Customer Relationship Management Initiative

Softchoice Chooses Oracle 9i Real Application Clusters and Oracle E-Business Suite

SAP Supplies BHP Billiton with Mining Industry-Specific Global Supply Chain Solution

Coca-Cola Enterprises GB Uses Oros Value Chain Analyzer from SAS

Read more news from this category

5. Corporate Performance

Headstrong Earns Recognition Delivering Integrated Customer Relationship Management Solutions

Accelerated Business Activity Propels Dendrite's Growth in European Market

ServiceWare Recognized as an Industry Leader by KMWorld

Verity Announces Siebel 7 Validation

Telvista Wins 2002 MVP Quality Award

Read more news from this category

6. HR Watch

Avaya Charges Into 2003 With Three New Sales Force Appointments

Digitas Promotes Five

Nicholas Remzi Appointed Sales & Marketing Director of Astea International

Connextions Appoints Nancy Wehrell Dougherty to Director Of Sales

Kevin C. Eichler Joins SupportSoft's Board of Directors

Read more news from this category

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