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Monday, 02 December 2002 - Issue No 49 - by www.CRM2day.com

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week in the following categories:

1. Research Reports
2. Products & Services
3. Business Deals
4. Corporate Orders
5. Corporate Performance
6. HR Watch

Don't forget to use The CRM Directory of CRM Today and submit your
organization's name and web link for free!

1. Research Reports

Study Says PDA Solutions Drive Adoption of CRM

Vocal Laboratories Study on Customer Service

Call Center Technologies Buck the Depressed Economic Trend

Made-In-Canada CRM Benchmark Study Reveals a Work in Progress

eGovernment Spending to Experience Double Digit Growth in 2003

Read more news from this category

2. Products & Services

Taylor Nelson Sofres Takes its Advertising Pre-Testing Methodology Online

Media Metrix 2.0 Released

J.D. Edwards Launches Independent Software Vendor Program

IBM Delivers Version 5 of WebSphere

CopiaFacts Automates to E-mail and Fax

Read more news from this category

3. Business Deals

SOLCORP Announces Partnership With China-Based Hi Sun Technology Holdings Limited

Oracle Joins Collaborative CRM Industry Program

Lucent Technologies and Sun Microsystems Expand Alliance

FESD Dubai Join Forces with Slovenian Based HERMES SoftLab

BMC Software Completes Acquisition of Remedy Assets

Read more news from this category

4. Corporate Orders

Alcatel Combines with Principal CRM Vendors

Frank Russell Company Selects Touchstone for New European CRM System

Epicor and Corillian Align to Deliver Comprehensive Customer Support Solution

ClickSoftware Delivers Faster Customer Service Solution for Austin Energy

CIDeA Chooses Pivotal CRM from Touchston

Read more news from this category

5. Corporate Performance

Novell Nsure Finds Customer Success as well as Market Leadership

Avaya Launches Multimedia Contact Center and Expands Services Business in Asia Pacific

Damovo's Emergency Services Contact Centre Solution Wins Industry Award

KANA eCRM Suite Commended by META Group in SPEX Evaluation

SAS Receives High Rankings from DM Review Readers

Read more news from this category

6. HR Watch

Hershey to Head Kurt Salmon Associates' Asia-Pacific Practice

Computer Pioneer Alan Kay Joins HP

Change of Management at Software AG

Rob Hegarty Named V.P. of Towergroup Securities & Investments Group

Giga Information Group Appoints Judith Hamilton to its Board of Directors

Read more news from this category

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