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Monday, 11 November 2002 - Issue No 48 - by www.CRM2day.com

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week in the following categories:

1. Research Reports
2. Products & Services
3. Business Deals
4. Corporate Orders
5. Corporate Performance
6. HR Watch

Don't forget to use The CRM Directory of CRM Today and submit your
organization's name and web link for free!

1. Research Reports

E-Government Shows Strong Growth Globally

ATMs Must Offer Advanced Functions to Drive Real Returns for Retail Banks

GartnerG2 Says Mobile Industry Obsessed by Third Generation , and Has Forgotten The Consumer

Best Practices in Web Self-Service is Missing Link to Lower Online Banking Support Costs Says Safeharbor

Nua.com: More Than 600 Million People Have Net Access

Read more news from this category

2. Products & Services

Oracle and HP Launch Financial Services Competency Center

Infovista Announces the Next Generation of its Powerful Service Level Management Portal

SAP Introduces E-Recruiting Capability for Human Capital Management

Witness Systems Announces Availability of Multimedia Customer Interaction Recording Solutions

Mindfabric Announces Financial Services Knowledgebase

Read more news from this category

3. Business Deals

Brooktrout Technology, Loquendo and Netcom Team up to Deliver Speech-Enabled Applications

CustomerSat Partnership with Microsoft

MicroStrategy Expands Into Markets in Greater China

DataDistilleries Expands European Reach Through Partnership with Novabase

IBM Acquires Tarian, Strengthens Data Management

Read more news from this category

4. Corporate Orders

Visa International Asia Pacific Deploys Pivotal CRM

Alpha Bank of Greece Goes Live with CardinalCommerce's Payment Authentication Platform

FMC Technologies Selects Vignette Applications

Apropos' Multi-Channel Interaction Management Suite Offers Contact Center Solutions to Health Alliance Plan

Connex Chooses Amdocs Enabler for Unified Next Generation Voice and Data Billing

Read more news from this category

5. Corporate Performance

Onyx Software Strengthens Leadership in Financial Services CRM Market

Astea Recognised with EnterpriseVision Award

PeopleSoft HCM Recognized as a Leader in HRMS Magic Quadrant

KANA Named to the DM Review 100 for the Second Time

Convergys Recognized as Top Provider of Outsourced Billing in Brazil

Read more news from this category

6. HR Watch

Towergroup Bolsters Research and Advisory Team with Four New Senior-Level Hires

New Appointments for VNU

Giga Information Group Names John Andrews as President and Chief Executive Officer

Oracle Names Ray Bingham to Board of Directors

Aethra Names Elizabeth Budzynska Vice President, International Sales And Business Development

Read more news from this category

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