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Monday, 04 November 2002 - Issue No 47 - by www.CRM2day.com

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week in the following categories:

1. Research Reports
2. Products & Services
3. Business Deals
4. Corporate Orders
5. Corporate Performance
6. HR Watch

Don't forget to use The CRM Directory of CRM Today and submit your
organization's name and web link for free!

1. Research Reports

Forrester Research Launches Tenth TechRankings Category: Business Intelligence

Datamonitor Report Tracks Growth Potential Of Speech Recognition

Aberdeen Releases Latest Report in CRM 'What Works' Series

Growth To Remain Strong in the European Analytic Applications Market, According to IDC

Giga Releases Trends for 2003- Research Across 85 IT Areas

Read more news from this category

2. Products & Services

Vertical Solutions Releases PowerHelp Millennium 7.1

SNT Group Offers Unique Solutions

Avaya Solutions Integrate Best Practices to Deliver Market-Proven Results

Esker Software Launches Customer-Focused Strategies

eGain Announces Availability of Cross-Channel Integration Solution

Read more news from this category

3. Business Deals

Bea and Sun Team To Deliver Web-Based Training

HP and WebTone to Deliver Customer Interaction Solutions to Financial Services Institutions

Vignette to Acquire Epicentric

DataDistilleries Announces Partnership with The PCA Group

SAS Integrates with Platform JobScheduler – Alliance Delivers Value to Customers

Read more news from this category

4. Corporate Orders

Huntington Bank Selects Mindfabric’s Customer Interaction Solution for Corporate Web Sites

TeleAp Standardizes on Siebel Employee Relationship Management 7.5

SAP to Modernize U.S. Internal Revenue Service Internal Financial Systems

Emerson to Standardize on Oracle E-Business Suite

West Corporation Benefits from KANA’s Customer-Centric eCRM Solutions

Read more news from this category

5. Corporate Performance

Convergys Recognized As Top Provider Of Outsourced Billing In Brazil

Edify Reaches Speech Deployment Milestone

Garlands Call Centres and Powergen Scoop Top Telemarketing Award

Best Customer Support Center Recives SCP Certification

Witness Systems Named One of North America's Fastest Growing Technology Companies

Read more news from this category

6. HR Watch

Salesforce.com Appoints Steele to Worldwide Operations

Via Net.Works Names Rhett S. Williams as New CEO

Gerald Hobbs to Leave Executive Board of VNU

Samuel J. Palmisano Elected IBM Chairman

Announcement of Stephane Boisvert as President of Sun Microsystems of Canada

Read more news from this category

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