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 CRM Today - CRM News Digest Newsletter
Monday, 21 October 2002 - Issue No 46 - by www.CRM2day.com

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week in the following categories:

1. Research Reports
2. Products & Services
3. Business Deals
4. Corporate Orders
5. Corporate Performance
6. HR Watch

Don't forget to use The CRM Directory of CRM Today and submit your
organization's name and web link for free!

1. Research Reports

Putting Customer Relationship Management to Work in Internet Banking

Competitive Differences Should Involve People, Not Just Products

Customers Tell Businesses: Deliver Quality Service—or Else

IT Managers Believe Order Fulfillment Is Key to Excellent Customer Service

New Study Identifies Successful Strategies for Implementing Local E-Government

Read more news from this category

2. Products & Se