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Monday, 14 October 2002 - Issue No 45 - by www.CRM2day.com

Dear Associate Member,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week in the following categories:

1. Research Reports
2. Products & Services
3. Business Deals
4. Corporate Orders
5. Corporate Performance
6. HR Watch

Don't forget to use The CRM Directory of CRM Today and submit your
organization's name and web link for free!

1. Research Reports

45 Percent of U.S. Adults Will Be Using E-Billing and Payment Applications by 2005

Vendors Overstate eSourcing Savings, Forrester Calculates

IT Budgets at European Banks Set to Reach Over €45.8 Billion

E-Mail as Costly as Telephone Support

Studies Show Strong Link Between Employee Job Satisfaction and Customer Service Quality

Read more news from this category

2. Products & Services

Speedwise Launches Its Client/Server Solution to Accelerate Data Applications Over Mobile Networks

SAS Enterprise Guide 2.0 Empowers Users

eGain's Virtual Agent Technology Gains Momentum in Japan

Island Data's Solution Helps Companies Listen to their Customers

FrontRange Solutions Announces New Version of HEAT

Read more news from this category

3. Business Deals

Computhink, GroupLink Alliance Enhances Customer Service, Drives Efficiency

IBM to Acquire EADS Matra Datavision

HP and Siebel Systems Expand Worldwide Alliance

Avaya Appoints Touchbase As First EMEA Platinum Authorized BusinessPartner

Network Appliance and Oracle Expand Global Strategic Alliance

Read more news from this category

4. Corporate Orders

Rand Water Transforms Customer Service with Siebel eBusiness Applications

CSU Selects Integrated Financial and CRM Solution from Touchstone

KANA and CSC Team to Provide External-Facing eCRM Solutions to Up|Stream

Successful Cententia Implementation of SFA Solution to ALVIA Pharma

Network Appliance Selects AskMe to Deliver Customer Knowledge Network Software System

Read more news from this category

5. Corporate Performance

Grupo Financiero Bital, Wins Gartner's 2002 CRM Excellence Award for Large Enterprises

IEX Receives CRM Excellence Award for Workforce Management Solution

UK Software Firm Avellino Opens Its First US Office

Ten Real-World Examples of Successful CRM Implementations Honored

ClickSoftware’s Technology Captures Industry Award for Innovation and Customer Satisfaction

Read more news from this category

6. HR Watch

CA Names George Kafkarkou to Manage Worldwide Channel Sales

Blue Pumpkin Names Ken Forbes As Chief Technology Officer

Firstwave Names David Simmons as COO

Read more news from this category

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