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CRM2day >> CRM News Digest
Monday, 22 August 2005 - Issue No 149 - by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

Latin America has Lowest Call Center Agent Price, Canada, South Africa the Most Costly

Businesses Generating Over 25% Return on Investment via Inbound Customer Marketing

Wireless IP Phones The Key For VoIP Markets

European Financial Services Embrace Horizontal Business Process Outsourcing (BPO) Services

Forrester Evaluates Enterprise CRM Software Vendors

Read more news from this category

2. Products & Services

Lenders Can Improve Credit Decisions and Reduce Credit Loss With SAS®

New CRM Selection Guide From Acetta

Panorama Software Announces Second Beta Release of New Performance Management Suite

TuVox Launches Voice-Enabled Knowledge Base Speech Applications

Read more news from this category

3. Business Deals

Clarity Customer Management Inc. Announces Contract With Wireless ISP

Numiro Signs Deal With JD Williams To Enhance Online Customer Service

Loyalty Lab Partners with Points.com to Provide Access to Reward Management Portal

NewVoiceMedia and Telisma Sign Major UK Speech Recognition Deal

Audium and ClickFox Partner to Offer First IVR Solution with Seamless Feedback/Design Loop

Read more news from this category

4. Corporate Orders

Banner Selects Siebel CRM OnDemand to Drive Highly Integrated Customer Marketing Programs

British Gymnastics Installs CRM System to Get Closer to Members

NetScout's Global Customer Support Organization Boosts Efficiency With RightNow's on Demand CRM Technology

SSE Selects Sabio to Speech-enable Key Customer Service Application

Deluxe Laboratories Selects BusinessObjects XI

Read more news from this category

5. Corporate Performance

FrontRange Solutions Ranked a US Leader in IT Service Desk for Enterprise Management

Pegasystems' Software Resolves $1 Trillion in Payment Investigations Daily; Software Supports 60% of Global Market

BT Infonet Achieves Five "Best in Class" Ratings in Customer Service in Latest Telemark IP Report

Siemens Reduces Contact Center Traffic by 50 Percent in 90 Days with KANA Knowledge Management Solution

Read more news from this category

 


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