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CRM2day >> CRM News Digest
Monday, 01 August 2005 - Issue No 148 - by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

Poor Customer Service Is Top Reason Consumers Switch Service Providers

South Africa's Offshore Contact Center Industry is Growing

Companies Can Save Over $50 Million per Billion of Spending By Focusing on Key Suppliers

Purdue University Researchers Conduct Study On Web-based Customer Service

Majority of Consumers Believe Electronic Medical Records Can Improve Medical Care

Read more news from this category

2. Products & Services

FrontRange Solutions Delivers Enhanced IP Contact Center Solution

Outrigger Hotels & Resorts Teams with Echopass and Genesys to Deliver ‘Wow’ Customer Experience On Demand

Fair Isaac and IBM Team to Help Banks Fight Emerging Fraud Threats

Five9 Opens Innovative 'Centers of Excellence'

Everypath Releases Everypath 6.1

Read more news from this category

3. Business Deals

Broadvision to be Acquired by Vector Capital

Read more news from this category

4. Corporate Orders

Zilliant Selects Skylist to Enhance Customer Communication

Formula Telecom Solutions Selects NextNine for Service and Support of Its Converged Billing, CRM Systems

Infocall Provides First-Class Call Centre Support for Microsoft in Bahrain

Portugal’s TV Cabo Selects SupportSoft for Broadband Customer Service

Etithad Airways Selects Epiphany to Enhance Guest Recognition Program

Read more news from this category

5. Corporate Performance

Poll and Profit: Nuance FASt Caller Survey Helps Companies Improve Services, Retain Customers

Kana Customers Realize Dramatic Improvements in Customer Satisfaction and Retention Levels

Amcat technology wins CRM Excellence Award

IEX Receives CRM Excellence Award

mySAP™ All-in-One Recognized in Leader Quadrant for ERP Manufacturing Midmarket

Read more news from this category

6. HR Watch

Speech Technology Expert Roberto Pieraccini Joins Tell-Eureka as CTO

Sigma Dynamics® appoints Thomas H. Doyle as new CEO

Parature Appoints Dan Yoo as Chief Financial Officer

Read more news from this category


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