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CRM2day >> CRM News Digest
Monday, 4 July 2005 - Issue No 144 - by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

Largest 100 US Firms Rated on Customer Online Experience They Provide

Europe's Insurance Sector to be Forerunner in Adoption of Service-Oriented Architecture

Financial Institutions Must Take More Holistic Approach to Combating Fraud

Consumers Understand Customer Service Based on Value Survey Reports

Gartner Survey Shows Frequent Data Security Lapses and Increased Cyber Attacks Damage Consumer Trust in Online Commerce

Read more news from this category

2. Products & Services

Sage Software Introduces ACT! Premium For Web 2005

Aspect Communications Paves Convergence Path for Contact Centers

Avanade and GaleForce Solutions Offer Enterprise CRM for Financial Services Sector

Siebel Systems and IBM Reach Milestone in Joint Plan to Deliver Service Oriented Architecture-based Composite Applications

FCG Launches FirstDoc® Version 3.3

Read more news from this category

3. Business Deals

Sun Microsystems to Acquire SeeBeyond

RightNow Acquires Convergent Voice and Announces 'Voice-Enabled CRM' Initiative

IBM Acquires Meiosys

StarTek Renews Agreement With Nikon for its Customer Care and Technical Support Services

Read more news from this category

4. Corporate Orders

Heat and Control, Inc. Chooses Siebel CRM OnDemand Over Salesforce.com

Prominent International Bank Chooses ASC to Protect Customer Privacy

Fifth Third Bancorp Selects Quaero to Measure Marketing Effectiveness and Enhance the Customer Experience

Scibe Insight Provides Conferon with One Source for Customer Information

T-Mobile USA Selects Convergys to Provide Billing Solution for Wholesale Business

Read more news from this category

5. Corporate Performance

Oracle Leads SAP and Siebel in CRM User Survey

Call Centre Industry Top Three Outsourcers Choose Altitude Software

Peregrine Systems® Earns High Marks for its World-Class Customer Support Organization

UniPress Software’s FootPrints Hosting Service Receives 2005 CRM Excellence Award

Syntellect Receives Customer Interaction Solutions Magazine's 2005 CRM Excellence Award

Read more news from this category

6. HR Watch

FIRM Appoints Ken W. Østreng CFO

Michael S. Fields Joins KANA Board of Directors

Aprimo Appoints John Ludwig as Chief Financial Officer

SPSS' U.S. Controller Promoted to Vice President, Corporate Controller

Greg Maffei Joins Oracle

Read more news from this category


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