Monday, 11 April 2005 - Issue No 134 - by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
Call
Center Investment in Workforce Optimization Technologies to be
in Excess of $1bn by 2006
Hosted
Sales Force Automation Market Continues to Grow
Privacy
of Online Banking Key to Customer Loyalty
New
Research Shows Where North American Contact Centers are Falling Behind
the Rest of the World
Customer
Care Services Continues to Gain Solid Traction Over Next 12-18 Months
Read
more news from this category
Amdocs,
HP and Sun Microsystems Conduct Industry’s Largest Scalability
Test for Telecommunications Providers
CardScan
Pro for Microsoft CRM Improves Ability to Capture Leads
UniPress
Software Links FootPrints Service Desk to Microsoft CRM
Witness
Systems Launches Industry's First End-to-End Workforce Optimization
Solution
Unisys
Announces CRM Benchmarking Research Service
Read
more news from this category
Open
Solutions Acquires SOSystems
Onyx
Software and CTC Sign Reseller Agreement
Sento
Confirms ViewSonic Corporation Contract for Customer Support in Western
Europe
Oracle
Assumes Control of Retek
Gartner
Completes Acquisition of META Group
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more news from this category
Venture
Bank Selects SEDONA CRM
Law
Firm Halliwells Selects InterAction for CRM
Aon
Reed Stenhouse Implements ResponseTek's Customer Experience Management
Solution
BT
Deploys Convergys Software to Consolidate Billing Systems for 16 Countries
Telesource
Selects Salesnet's on-demand CRM
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more news from this category
eGain
Named as a Finalist for eWEEK’s Fifth Annual Excellence Awards
Program
SAS
Customer Bankinter wins Gartner CRM Excellence Award
Epiphany
Recognized for Customer Service and Support Suites
Independent
Research Firm Cites RightNow as Strong Performer in Hosted SFA Report
WRQ
Evolves Contact Centers into Profit Centers
Read more news from this category
Keynote
Announces New Executive Vice President of Worldwide Customer Operations
Tekelec
Appoints William Everett Chief Financial Officer
3Com
Corporation Names James M. Fieger to Lead Worldwide Sales Organization
Bigfoot
Interactive Names Jonathan Guttenberg Vice President of Strategic Development
Intuit
Names New Chief Marketing Officer
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more news from this category
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