Monday, 04 April 2005 - Issue No 133 - by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
“Soft” Resolution Skills Can Drive Hard Profits for
Telecoms Sector
Diversified
Services Essential to Maintaining Revenues in the Outsourced Contact
Center Markets
New
Research Shows Australian Consumers’ Expect Relevant Direct Contact
from Organisations
Banks
Must Tackle Net Users’ Security Fears
The
Mobile Resource Management Industry Suffers a Market Contraction!
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more news from this category
SAP
Helps Customers Accelerate the Move Toward Services-Oriented Architecture
Multi-channel
Confirmit Survey Software to Change the Way Businesses Measure Customer
Experiences
Onyx
Enhances Mobile Customer Management
Cisco
Systems and NICE Collaborate
Siebel
CRM OnDemand Delivers Industry's First Prebuilt Hosted Contact Center
Solution
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more news from this category
Talisma
Acquires KnowledgeBase.net
GOT
Corporation Acquires Messagia
Oracle
Acquires Oblix
IBM
Signs $30-Million IT Deal to Support Laurentian Bank's Growth Plans
Definitive
Agreement Reached for Acxiom to Acquire Digital Impact
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more news from this category
Elisa
Corporation Selects Amdocs 6 Product Portfolio
Parasol
IT Selects Parature's Enterprise Edition
Brazil’s
Port of Santos Enhances Security with Verint Networked Video Solution
PUMA
North America Manages Inventory Real-time with SPSS Software
Vonexus
Selects Quintum VoIP Switches For Its IP Telephony Solution
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more news from this category
EATEL
Reduces Call Center Volume Using Exstream Software's Dialogue
SPL
Worldgroup Achieves Leadership Ranking in META Report
eGain's
Customer Service Suite Receives the Highest Score in "Current
Offering" Category
OpenTV
Cuts CRM Costs with Salesforce.com
SAS® Solutions
for Forecasting Dominate the Market Across Industries
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HP
Names Mark Hurd to Serve as CEO and President
Harte-Hanks
Trillium Software Builds on International Management Team
Hyperion
Names Dean Drougas Chief Information Officer
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more news from this category
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