Monday, 28 March 2005 - Issue No 132 - by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
Call
Centre Frustration Drives Mobile Users Away
European
Service Providers Agree Customer Service is a Major Competitive Advantage
in Triple Play Deployment
One-third
of Europe’s Retail Banks Strategically off Target
Finds New Study
Yankee
Group Reveals Contact Centers Reluctant to Implement VoIP
U.S.
Internet Usage Shows Mature Growth, Forcing Innovation of New Web Offerings
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more news from this category
Blue
Martini Expands Blue OnDemand to Include Relationship Marketing
BT
Infonet Introduces New Hosted IP-Based Capabilities to its Contact Centre
Services
Kana
Launches Kana Response on Demand
NetSuite
Unveils NetFlex
DWL
and Harte-Hanks Trillium Software Ally
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more news from this category
Talisma
Partners with COGNICASE
KnowledgeBase
Marketing Acquires Fortelligent
Providian
Renews Contract with Acxiom for Transforming Information into BI
Oracle
Announces Acquisition of Retek
Silverpop
Acquires Digital Oxygen
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more news from this category
InStranet
Selected by Transcom
U.S.
Postal Service Expands Teradata Enterprise Data Warehouse
Xdrive
Selects eGain’s On-Demand Email Management Software
Webroot
Utilizes Parature’s Customer Support Solution to Enhance Their
End Users’ Experience
Epiphany
Gives Vodafone UK Customers the Personal Touch
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more news from this category
Best
Software Receives Top Honors from ISM
SYSPRO
is Finalist for 'Software Company of the Year'
Knova
Software Named to KMWorld's '100 Companies That Matter in Knowledge
Management
Epiphany
Receives 2005 ISM Award for CRM Excellence
InFact
Saves $33,000 Every Quarter Using Siebel CRM OnDemand
Read more news from this category
Sun
Strengthens Senior Management Team
SPL
Appoints Scott Miller as New Vice President and General Manager of Emea
Onyx
Software Names Robert J. Chamberlain Chief Financial Officer
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more news from this category
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