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   Volume 129
CRM2day >> CRM News Digest
Monday, 7 March 2005 - Issue No 129 - by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

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In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

Gartner Says 80 percent of Customer Service Outsourcing Projects Aimed to Cut Costs are Destined to Fail

Growing Importance for Self-Service in Contact Centres

Companies Need to Improve Business Intelligence Capabilities to Drive Growth

Internet Technology May Help Banks Make Queuing Rewarding for Customers

Contact Centers and CRM Taking on Customer-Centric Role

Read more news from this category

2. Products & Services

Contact Centre Solution Altitude UCI 7 Released

Business Objects Raises the Bar in Business Intelligence Security

IBM and AT&T to Deliver Collaboration Solutions to SMB's

New HEAT® 8.3 Delivers Enhanced Support for IT Best Practices, ITIL Compatibility

SAS Puts 'Easy' into ETL for Better Business Intelligence

Read more news from this category

3. Business Deals

eLoyalty Signs Contract with Vodafone Ireland

Intraware Extends Agreement with Epiphany for the Subscribenet Service

Steria Appointed as Edify Solutions Partner

Blue Martini Software to Become a Golden Gate Capital Portfolio Company

Read more news from this category

4. Corporate Orders

University of South Florida Selects RightNow CRM Platform

Style Crest Products Selects ServicePower Field Service Solutions

Sandler O'Neill & Partners Selects LexisNexis InterAction for CRM

DHL Expands Relationship with Salesforce.com

Abbey Selects Verint ULTRA Solution

Read more news from this category

5. Corporate Performance

ASC Wins Members' Choice Award for Best Recording / Quality Monitoring Solution in EMEA

Convergys One of America's Most Admired Companies

Crystal Semantics Granted Patent for World's First Sense Engine

Oracle Database Leads Data Warehouse Pack

Genticity recognized for "Best After Sales Support"


Read more news from this category

6. HR Watch

New Edify VP Appointment Underlines Commitment to EMEA Expansion

Manugistics Appoints Ronald Kubera to Lead Consumer Goods Organization

SAP Realigns Board Responsibilities

AFSM International Announces 2005 Board of Directors and Special Interest Group Leadership

Read more news from this category


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