Monday, 7 March 2005 - Issue No 129 - by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
Gartner
Says 80 percent of Customer Service Outsourcing Projects Aimed
to Cut Costs are Destined to Fail
Growing
Importance for Self-Service in Contact Centres
Companies
Need to Improve Business Intelligence Capabilities to Drive Growth
Internet
Technology May Help Banks Make Queuing Rewarding for Customers
Contact
Centers and CRM Taking on Customer-Centric Role
Read
more news from this category
Contact
Centre Solution Altitude UCI 7 Released
Business
Objects Raises the Bar in Business Intelligence Security
IBM
and AT&T to Deliver Collaboration Solutions to SMB's
New
HEAT® 8.3 Delivers Enhanced Support for IT Best Practices, ITIL
Compatibility
SAS
Puts 'Easy' into ETL for Better Business Intelligence
Read
more news from this category
eLoyalty
Signs Contract with Vodafone Ireland
Intraware
Extends Agreement with Epiphany for the Subscribenet Service
Steria
Appointed as Edify Solutions Partner
Blue
Martini Software to Become a Golden Gate Capital Portfolio Company
Read
more news from this category
University
of South Florida Selects RightNow CRM Platform
Style
Crest Products Selects ServicePower Field Service Solutions
Sandler
O'Neill & Partners Selects LexisNexis InterAction for CRM
DHL
Expands Relationship with Salesforce.com
Abbey
Selects Verint ULTRA Solution
Read
more news from this category
ASC
Wins Members' Choice Award for Best Recording / Quality Monitoring
Solution in EMEA
Convergys
One of America's Most Admired Companies
Crystal
Semantics Granted Patent for World's First Sense Engine
Oracle
Database Leads Data Warehouse Pack
Genticity
recognized for "Best After Sales Support"
Read more news from this category
New
Edify VP Appointment Underlines Commitment to EMEA Expansion
Manugistics
Appoints Ronald Kubera to Lead Consumer Goods Organization
SAP
Realigns Board Responsibilities
AFSM
International Announces 2005 Board of Directors and Special Interest
Group Leadership
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more news from this category
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