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CRM2day >> CRM News Digest
Monday, 28 February 2005 - Issue No 128 - by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

IT and Business Executives Hold Different Objectives for Services Spending

Vertical Search Will Drive Industry Growth, With Four Industries Dominating Search Spending

Increased Mobility Driving Big Changes in PC Industry

2005 Brings Breakthroughs in Contact Center Quality Management and Liability Recording Market

CRM Systems can Significantly Impact Revenue in Financial Services

Read more news from this category

2. Products & Services

Scribe Software Touts 'Three-Step Success Model' for CRM Integration

Automated Sarbanes-Oxley Controls Assessment Now Available from Answerthink

Edify Announces Powerful Consumer Electronics Speech Application

SAP and IBM Join Forces

Sun Boosts System Performance to Optimize Data Center Workloads

Read more news from this category

3. Business Deals

TuVox and Genesys Advance Strategic Relationship

MapInfo Corporation Acquires GeoBusiness Solutions Limited

Read more news from this category

4. Corporate Orders

AAA of Minnesota/Iowa Transforms Contact Center Operations with Avaya

Telekom Austria Enhances Customer Service With ClickSchedule Upgrade

Nefit Delivers Blazing Customer Service Response Levels Using Siebel Sales and Siebel Call Center

Packeteer Taps RightNow as Global CRM Platform

IDX’s Imagecast Division Deploys Kaidara

Read more news from this category

5. Corporate Performance

Aspect Uniphi Suite wins 2004 Product of the Year Award

Vignette Again Named to Top 100 Lists

Stratasoft Wins Coveted Customer Interaction Solutions Award

SAS Again Named to KMWorld's '100 Companies that Matter in K.M.'

Universal Instruments' Exemplary Customer Service Receives a Frost & Sullivan Award

Read more news from this category

6. HR Watch

M-Tech Makes Two Key Executive Appointments

Webcom, Inc. Appoints Chris Lesar as Executive Vice President

Iris Cumberbatch Joins Nielsen//Netratings as Senior Financial Services Analyst

Business Objects Names Neil S. Mendelson Vice President, Product Management

Read more news from this category


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