Monday, 21 February 2005 - Issue No 127 - by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
Consumer
Goods Industry Threatened, According to IBM Survey
Satisfaction
with E-Commerce is Declining
One
in Five Customers Bypass the Human Touch as Poor Service Drives Self-Service
Calls
QAS
and Gartner Release Data Quality Report
In-Stat
Finds Businesses Likely to Embrace IP Telephony in 2005
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more news from this category
Oracle
and Convergys Provide Solution to Transform Genesis Communications’ Customer
Contact Centers
Proficient
Systems Brings Enterprise-Class CRM and Sales Support to Small and Medium
Sized Businesses
Verint
Announces ULTRA Root Cause Analytics
Amdocs
and SAS Form Strategic Alliance
Chordiant
Advances Decisioning Management to Optimize Customer Interactions
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more news from this category
ServicePower
FSS Europe Chosen as UK Service Partner for Elesco
Stratasoft
Signs TopStrata as Master Distributor for the United Kingdom
Harte-Hanks
Acquires Communique Direct
Amdocs
and SAS Partner to Help Global Communication Service Providers Create
Stronger, More Profitable Customer Relationships
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more news from this category
Regions
Bank Enhances Customer Online Banking Experience with S1 Enterprise
Encentuate
Replaces salesforce.com with Siebel CRM OnDemand
Vanguard
Chooses StayinFront for Integrated CRM Solution
Audible.com
Implements RightNow’s Hosted CRM Solution
Baylor
Health Care System Implements SAS® Software to Evaluate Technology
Efforts
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more news from this category
MAPICS
Receives Three Awards for Continued Success in China
Parature’s Customer Support Software Awarded
Witness
Systems and Blue Pumpkin Awarded for Excellence in Workforce Optimization
Fujifilm
Delivers Best Ever Christmas Customer Service with Transversal
Infonet
Named Overall "Best in Class" In Customer Satisfaction
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InStranet
Announces Appointment of Alan Barr as UK Managing Director
AMR
Research Bolsters Team in Europe
Convergys
Adding 200 Jobs at Killeen Contact Center
Unisys
Board of Directors Elects Randy J. Hendricks a Corporate Officer
Read
more news from this category
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