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CRM2day >> CRM News Digest
Monday, 22 November 2004 - Issue No 114 - by CRM Today

Dear !*FIRST_NAME*! !*LAST_NAME*!,

Welcome to the weekly "CRM News Digest" newsletter.

In this newsletter, you'll find the top news headlines that were published
on CRM Today last week.

1. Research Reports

Offshore Call Center Agents to Compete with Speech-Enabled Self-Service Technology

IT Recession Evolves Into New IT Reality

Consumer Online Bill Payments to Increase by 29% by 2007

U.S. Consumer Spending for Online Content Totals $853 Million in First Half of 2004

Worldwide Services Spending Will Continue Healthy Growth Over the Next Five Years

Read more news from this category

2. Products & Services

Chordiant Transforming Retail Banking With Process-Driven Branch Teller Solution

Epiphany Advisor Solutions Announced

RightNow and UCN Join Forces

IBM and Siebel Systems Announce New Customer-Centric Branch Transformation Solution

SalesCenter Launches Most Flexible On-Demand SFA/CRM Solution on the Market

Read more news from this category

3. Business Deals

Digital River Acquires BlueHornet Network

Exstream Software Partners with Kanematsu Electronics Ltd. In Tokyo

Avaya Completes Acquisition of Tenovis

Contactual and NetByTel Partner

ScanSoft Announces Strategic Acquisitions

Read more news from this category

4. Corporate Orders

Talisma Enhances Xchanging's Customer Service Through Multi-Channel CRM

Clark County Nevada Lights the Way to Digital Government with SAP

Rabobank Deploys Siebel CRM OnDemand

Commercial Capital Bank Selects Open Solutions' e-Commerce Banker Suite

Clarify Implements IP Recording Solution from Witness Systems

Read more news from this category

5. Corporate Performance

InterAction Emerging as CRM Solution-of-Choice in Venture Capital Market

Oracle Leads Western European Data Warehousing Tools Marketplace

NuComm International Achieves Contact Center Employer of Choice Certification

ProClarity Continues to Climb List of Top Business Intelligence Providers

Mitsubishi Motors Sets the Benchmark for Customer Service


Read more news from this category

6. HR Watch

Salesforce.com Names Edmund Ang Regional GM Asia Pacific

Pragmatech Software Appoints Brian Zanghi CEO and President

Edify Names Jim Wembach as Vice President of Worldwide Sales Operations

Read more news from this category


Submit your company's news stories to CRM Today and get in touch with the CRM marketplace and our 19,000+ associate members.

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