Monday, 22 November 2004 - Issue No 114 - by CRM
Today
Dear !*FIRST_NAME*! !*LAST_NAME*!,
Welcome to the weekly "CRM News Digest"
newsletter.
In this newsletter, you'll find the top
news headlines that were published
on CRM Today last week.
Offshore
Call Center Agents to Compete with Speech-Enabled Self-Service
Technology
IT
Recession Evolves Into New IT Reality
Consumer
Online Bill Payments to Increase by 29% by 2007
U.S.
Consumer Spending for Online Content Totals $853 Million in First Half
of 2004
Worldwide
Services Spending Will Continue Healthy Growth Over the Next Five Years
Read
more news from this category
Chordiant
Transforming Retail Banking With Process-Driven Branch Teller Solution
Epiphany
Advisor Solutions Announced
RightNow
and UCN Join Forces
IBM
and Siebel Systems Announce New Customer-Centric Branch Transformation
Solution
SalesCenter
Launches Most Flexible On-Demand SFA/CRM Solution on the Market
Read
more news from this category
Digital
River Acquires BlueHornet Network
Exstream
Software Partners with Kanematsu Electronics Ltd. In Tokyo
Avaya
Completes Acquisition of Tenovis
Contactual
and NetByTel Partner
ScanSoft
Announces Strategic Acquisitions
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more news from this category
Talisma
Enhances Xchanging's Customer Service Through Multi-Channel CRM
Clark
County Nevada Lights the Way to Digital Government with SAP
Rabobank
Deploys Siebel CRM OnDemand
Commercial
Capital Bank Selects Open Solutions' e-Commerce Banker Suite
Clarify
Implements IP Recording Solution from Witness Systems
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more news from this category
InterAction
Emerging as CRM Solution-of-Choice in Venture Capital Market
Oracle
Leads Western European Data Warehousing Tools Marketplace
NuComm
International Achieves Contact Center Employer of Choice Certification
ProClarity
Continues to Climb List of Top Business Intelligence Providers
Mitsubishi
Motors Sets the Benchmark for Customer Service
Read more news from this category
Salesforce.com
Names Edmund Ang Regional GM Asia Pacific
Pragmatech
Software Appoints Brian Zanghi CEO and President
Edify
Names Jim Wembach as Vice President of Worldwide Sales Operations
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more news from this category
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