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"Companies throughout the Latin American region are realizing the importance of implementing a world-class customer interaction recording and e-learning solutions to help increase satisfaction, strengthen their customer relationships and capture business intelligence," said Alain Livernoche, senior vice president of the Americas for Witness Systems. "Today, we need an executive who has a thorough understanding and knowledge of the region in order to lead our growth initiatives as well as provide in-house strategic counsel. With Sandra's experience in this region and proven track record for strong results, we look forward to extending the availability of our complete eQuality solutions suite to industry-leading organizations in Latin America."

Prior to joining Witness Systems, Sandra worked for several organizations where she gained extensive experience in working with Latin American companies. For two years, Sandra was Vice President, Applications for the Latin American Division of Oracle Corporation.

Prior to that, she was Vice President and Officer for the Latin American Operations at Dun & Bradstreet Software, where she was responsible for the company's sales, consulting, marketing and financial operations in Latin America including a wholly owned subsidiary in Brazil. Most recently, Sandra served as General Manager of U.S. Operations for Meta4 Corporation, a Spanish multinational specializing in human and intellectual capital management solutions (HICM), and as chief executive officer of eLaw.com.

"The need for quality of service is becoming imperative within Latin American organizations. This heightened commitment to service and customer satisfaction presents great opportunities for Witness Systems in the coming year," said Sandra Jimenez. "I'm looking forward to applying my experiences in the region along with the complete eQuality software suite offering to help organizations understand how Witness Systems solutions can benefit all contact points within their centers as they focus their efforts on generating greater productivity, revenue potential and customer loyalty."