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As a Siebel Consulting Partner, i-flex will play a pivotal role by implementing Siebel eBusiness Applications for financial institutions along with its flagship product FLEXCUBE. FLEXCUBE is a Universal Banking Solution that meets the enterprise needs in retail, corporate and investment banking.

A reliable, industry-strength, multi-currency, multi-lingual, one-stop solution, FLEXCUBE offers the integrated delivery of all banking products across the branch network, telephone, ATM, POS and Internet.

The partnership will combine i-flex's domain expertise in the financial services vertical with Siebel Systems' industry-specific, technology leadership in multichannel eBusiness applications software such as Siebel eFinance, Siebel Systems' specialized solution for the finance industry.

i-flex has established a Customer Relationship Management Center of Excellence (CRM CoE) to provide state-of-the-art, comprehensive, and integrated solutions to banks and financial institutions.

i-flex's CRM CoE has already developed impressive skills on configuration, integration, and implementation of Siebel eBusiness Applications for deployment in connected as well as Web-based thin client mode. This Center is staffed with Siebel Certified consulting professionals.

Vijay Sharma, Head, i-flex Consulting, i-flex solutions limited, said, "Partnering with industry leaders like Siebel Systems to deliver solutions that enhance and contribute to our customers' business is an integral part of i-flex's business strategy. We shall be enabling connectors for Siebel eBusiness Applications with FLEXCUBE, our back office solution, to enhance the benefits to FLEXCUBE users. We have also recently completed the first phase of a customer-centric Siebel eBusiness Applications implementation at ICICI, India."

"Siebel eFinance will dramatically improve our customer service, increase customer satisfaction and retention, and provide a stronger competitive edge in financial services and banking spaces," says Madhabi Puri Buch, General Manager, ICICI Group.

"Siebel Systems, together with our technology partners i-flex solutions limited and ICICI Infotech, have provided us with professional and superior consultancy services throughout the implementation phase, and their customer service has been nothing short of outstanding." Buch added.

In pursuance of this agreement, i-flex has already completed the first phase of implementation of Siebel eBusiness Applications at ICICI.

i-flex studied processes pertaining to sales force automation, incentive compensation, and customer service for ICICI's retail businesses. In the first phase of the implementation, the product went live for five of ICICI's retail businesses on August 31, 2001.

This Siebel eBusiness Applications implementation is a first in many ways. It is the largest implementation of Siebel eBusiness Applications in India and also one of Siebel Systems' largest HTML thin client implementations anywhere in the world.