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TuVox Enhances Its World-Class Automated Call Center Solution With Significant New Capabilities
TuVox, the pioneer in conversational speech technology for the call center, announced the availability of TuVox CVR 4.0, a major new product release designed to dramatically improve the way speech applications are developed, deployed and maintained. By using TuVox CVR 4.0, which expands TuVox's built-in Perfect Agent™ services and SmartGen™ tools, companies can quickly and easily deploy highly customized automated speech applications.
TuVox CVR 4.0 builds on the success of previous TuVox offerings by expanding the types of calls that can be automated, allowing call centers to automate calls of any type or complexity, including knowledge calls, routing calls and now sophisticated transactional calls. Additionally, TuVox CVR 4.
TuVox CVR 4.0 builds on the success of previous TuVox offerings by expanding the types of calls that can be automated, allowing call centers to automate calls of any type or complexity, including knowledge calls, routing calls and now sophisticated transactional calls. Additionally, TuVox CVR 4.
0 enhances the built-in Perfect Agent feature, which benefits callers by creating an automated experience that is more efficient and easier to use. The 4.0 release continues to demonstrate TuVox's unique software-based approach to building speech applications. Incorporating a new suite of SmartGen™ tools, TuVox CVR 4.0 enables IT organizations to create, maintain and enhance their own speech applications, reducing dependency on expensive consultants.
"Historically, IT managers were wary of speech automation because it was complex, costly and difficult to develop and maintain," said Art Schoeller, senior analyst with Yankee Group. "TuVox has designed a software-based approach to building speech applications, which is cost-effective and delivers a satisfying caller experience across multiple call types."
New 4.0 Product Benefits/Features
"Historically, IT managers were wary of speech automation because it was complex, costly and difficult to develop and maintain," said Art Schoeller, senior analyst with Yankee Group. "TuVox has designed a software-based approach to building speech applications, which is cost-effective and delivers a satisfying caller experience across multiple call types."
New 4.0 Product Benefits/Features
- More automation: New DataBrowser feature expands call types that can be automated to include sophisticated transactional calls, by providing callers with voice access to complex tabular data across a variety of databases.
- More conversational: Enhanced Perfect Agent capabilities include a new Predictive Recognition™ feature that allows customers to fine-tune their speech applications before they are deployed. By predicting and improving handling of "mis-recognized" words or phrases, this revolutionary feature eliminates the need to use callers as virtual "crash test dummies" - ensuring a better initial caller experience.
- More control: Enhanced suite of SmartGen™ tools designed to automatically generate and update speech applications. A new Real-time Application Monitoring feature alerts call-center staff to problems and updates in real time. By simplifying development and ongoing management of their speech automation, TuVox lets IT managers save time and reduce operational costs.
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