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Interactive Intelligence IP PBX Recognized for Performance
Independent test lab, Miercom, rated Interactive Intelligence Inc.'s IP PBX product, Enterprise Interaction Center (EIC), number one in performance following an on-site review in February.
The review, which was designed to test IP PBXs capable of supporting up to 100 stations, included products from Avaya, EADS, Nortel, Siemens, Swyx and Vertical Networks.
The performance results were part of multiple criteria used to evaluate the products. Miercom's performance measures included resiliency, redundancy, call completion, call quality, quality of service, and first level vulnerability analysis.
"In previous IP PBX reviews we found that all the systems were vulnerable in some way to DoS attacks," said Miercom lab testing manager, Diane Poletti-Metzel.
The review, which was designed to test IP PBXs capable of supporting up to 100 stations, included products from Avaya, EADS, Nortel, Siemens, Swyx and Vertical Networks.
The performance results were part of multiple criteria used to evaluate the products. Miercom's performance measures included resiliency, redundancy, call completion, call quality, quality of service, and first level vulnerability analysis.
"In previous IP PBX reviews we found that all the systems were vulnerable in some way to DoS attacks," said Miercom lab testing manager, Diane Poletti-Metzel.
"However, in this test they had no effect on the Interactive Intelligence server. In addition, EIC showed outstanding softphone voice quality."
Miercom tested the latest release of EIC, version 2.3, which the company introduced in December 2003 on a limited basis. The version tested included SIP support, and optional Intel NetStructure Host Media Processing software that eliminates the need for voice processing boards.
According to Miercom, Interactive Intelligence was only one of two participating vendors to support SIP. Because of its SIP-based architecture and all-software option using HMP, Interactive Intelligence also received high marks in Miercom's architecture section.
"EIC received a high score in our architecture review due to its flexibility," Poletti-Metzel said. "Because it's a software-based product, it can run on a variety of servers, and can interoperate with third-party proxy servers and a variety of phones, including any third-party SIP device."
"Since first offering built-in SIP support back in May 2002, our customers have benefited from the flexibility and interoperability that IP telephony always promised, but that vendors using the older H.323 standard couldn't deliver," said Interactive Intelligence president and chief executive officer, Dr. Donald E. Brown. "We believe that our experience deploying SIP, combined with the reliability, scalability, and ease-of-installation improvements we've included in the latest version of EIC, give businesses something rare - a truly proven and 'future-proofed' IP PBX."
Miercom tested the latest release of EIC, version 2.3, which the company introduced in December 2003 on a limited basis. The version tested included SIP support, and optional Intel NetStructure Host Media Processing software that eliminates the need for voice processing boards.
According to Miercom, Interactive Intelligence was only one of two participating vendors to support SIP. Because of its SIP-based architecture and all-software option using HMP, Interactive Intelligence also received high marks in Miercom's architecture section.
"EIC received a high score in our architecture review due to its flexibility," Poletti-Metzel said. "Because it's a software-based product, it can run on a variety of servers, and can interoperate with third-party proxy servers and a variety of phones, including any third-party SIP device."
"Since first offering built-in SIP support back in May 2002, our customers have benefited from the flexibility and interoperability that IP telephony always promised, but that vendors using the older H.323 standard couldn't deliver," said Interactive Intelligence president and chief executive officer, Dr. Donald E. Brown. "We believe that our experience deploying SIP, combined with the reliability, scalability, and ease-of-installation improvements we've included in the latest version of EIC, give businesses something rare - a truly proven and 'future-proofed' IP PBX."
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