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Contact Solutions, Inc. Signs Partnership Agreement with ScanSoft
Contact Solutions, Inc. announced that the Company has further bolstered its open hosted delivery capabilities by partnering with the leading supplier of speech and imaging solutions, ScanSoft, Inc. Contact Solutions’ agreement with ScanSoft strengthens the Company’s ability to rapidly deliver robust, automated customer service solutions in an outsourced environment.
“Forming relationships such as we have with ScanSoft further proves our business model for automated customer service applications. ScanSoft has the ability to deliver in Contact Solutions’ environment today,” said Paul Logan, Contact Solutions’ president and CEO. “Partnering with ScanSoft, a world class speech technology and professional services company, allows us to pursue our vision of providing solutions that will make the automation of enterprise customer service applications an attractive and viable option to a larger pool of customers.”
Contact Solutions’ approach to automated customer service benefits customers by delivering solutions that can be implemented rapidly today, while protecting enterprise customers’ investment in contact automation. The approach focuses on providing an unsurpassed customer experience delivered and executed in a state-of-the-art, shared services environment. As standards and technologies evolve, the Company’s open hosted environment ensures that changes in an enterprise’s automated customer service needs and outsourcing strategies do not necessitate a complete restructuring of their existing solutions.
“The Contact Solutions approach to delivering outsourced speech-enabled self-service is refreshingly creative. It appears to offer an unmatchable flexibility and provides a win for everyone involved (most importantly the customer). Good to see it gaining traction and I anticipate Contact Solutions and their customers benefiting with this approach,” said Walt Tetschner with analyst firm Voice Information Associates.
ScanSoft’s president, Stuart Patterson, noted, “Contact Solutions’ innovative approach to providing enterprises with an outsourced customer service solution works now. Its flexible, open hosted strategy provides us with a highly competitive avenue to deliver our SpeechWorks solutions and has the potential to change the complexion of the automated customer service industry. We’re looking forward to working closely with Contact Solutions to bring many new speech services to market.”
Contact Solutions works exclusively with SpeechWorks® speech technologies and applications, enabling the company to rapidly deploy cost-effective, automated, customer service solutions that increase caller satisfaction.
“Forming relationships such as we have with ScanSoft further proves our business model for automated customer service applications. ScanSoft has the ability to deliver in Contact Solutions’ environment today,” said Paul Logan, Contact Solutions’ president and CEO. “Partnering with ScanSoft, a world class speech technology and professional services company, allows us to pursue our vision of providing solutions that will make the automation of enterprise customer service applications an attractive and viable option to a larger pool of customers.”
Contact Solutions’ approach to automated customer service benefits customers by delivering solutions that can be implemented rapidly today, while protecting enterprise customers’ investment in contact automation. The approach focuses on providing an unsurpassed customer experience delivered and executed in a state-of-the-art, shared services environment. As standards and technologies evolve, the Company’s open hosted environment ensures that changes in an enterprise’s automated customer service needs and outsourcing strategies do not necessitate a complete restructuring of their existing solutions.
“The Contact Solutions approach to delivering outsourced speech-enabled self-service is refreshingly creative. It appears to offer an unmatchable flexibility and provides a win for everyone involved (most importantly the customer). Good to see it gaining traction and I anticipate Contact Solutions and their customers benefiting with this approach,” said Walt Tetschner with analyst firm Voice Information Associates.
ScanSoft’s president, Stuart Patterson, noted, “Contact Solutions’ innovative approach to providing enterprises with an outsourced customer service solution works now. Its flexible, open hosted strategy provides us with a highly competitive avenue to deliver our SpeechWorks solutions and has the potential to change the complexion of the automated customer service industry. We’re looking forward to working closely with Contact Solutions to bring many new speech services to market.”
Contact Solutions works exclusively with SpeechWorks® speech technologies and applications, enabling the company to rapidly deploy cost-effective, automated, customer service solutions that increase caller satisfaction.
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