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Salesforce.com Outshines Competition According to eWeek
Salesforce.com®, a provider of on-demand relationship management (CRM), announced that eWEEK magazine, rated salesforce.com as the top-performing service in a head-to-head comparison of five mid-market CRM solutions.
Salesforce.com scored 100 percent uptime through weeks of vigorous reliability testing and had the fastest performance of any vendor with full encryption.
The only recipient of an "Excellent" performance ranking, salesforce.com was deemed more reliable than all competitors, including NetLedger's NetSuite application, built on the foundation of Oracle Small Business Suite, and Microsoft CRM.
"Competitors will be hard pressed to top salesforce.
Salesforce.com scored 100 percent uptime through weeks of vigorous reliability testing and had the fastest performance of any vendor with full encryption.
The only recipient of an "Excellent" performance ranking, salesforce.com was deemed more reliable than all competitors, including NetLedger's NetSuite application, built on the foundation of Oracle Small Business Suite, and Microsoft CRM.
"Competitors will be hard pressed to top salesforce.
com's outstanding performance in both access time - the time it takes to log-in and start working - and availability - a measurement of the system's uptime," said John Taschek, director of eWEEK labs.
Salesforce.com turned in the most consistent grades across all review metrics - usability, capability, performance, interoperability, manageability, scalability and security.
The eWEEK review uncovered large performance gaps among hosted CRM solutions.
Salesforce.com was the only vendor to score "Excellent" or "Good' on all criteria, as compared to NetLedger's "Fair" performance ranking.
"From Hong Kong to Taiwan, Brussells and New York, TradeCard coordinates sales and service activities with our partners and our staff around the globe," said Brad Scheller, head of sales and marketing at TradeCard, the leading provider in the fast emerging Financial Supply Chain marketplace. "Our clients are expecting us to perform 24x7, and we need a CRM solution that can keep up with us - we can't afford downtime. Salesforce.com is extremely reliable, and its performance record is impeccable. We know that we can count on salesforce.com to be available anytime we need it."
According to the May 12, 2003 review, "Salesforce.com, a finalist in this year's Excellence Awards program, is among the most complete CRM packages we've tested and is especially well-thought-out for the hosted space.
Salesforce.com turned in a best-of-class performance in a benchmark that Keynote System, Inc. ran for us and had 100% uptime during the testing phase - the only ASP we tested that did."
"Salesforce.com reliably delivers success, not software, to thousands of customers worldwide," said Marc Benioff, chairman and CEO of salesforce.com. "Our profitability is grounded in providing the best application utility on the market, one that customers can always depend on to meet their own needs and requirements."
Salesforce.com turned in the most consistent grades across all review metrics - usability, capability, performance, interoperability, manageability, scalability and security.
The eWEEK review uncovered large performance gaps among hosted CRM solutions.
Salesforce.com was the only vendor to score "Excellent" or "Good' on all criteria, as compared to NetLedger's "Fair" performance ranking.
"From Hong Kong to Taiwan, Brussells and New York, TradeCard coordinates sales and service activities with our partners and our staff around the globe," said Brad Scheller, head of sales and marketing at TradeCard, the leading provider in the fast emerging Financial Supply Chain marketplace. "Our clients are expecting us to perform 24x7, and we need a CRM solution that can keep up with us - we can't afford downtime. Salesforce.com is extremely reliable, and its performance record is impeccable. We know that we can count on salesforce.com to be available anytime we need it."
According to the May 12, 2003 review, "Salesforce.com, a finalist in this year's Excellence Awards program, is among the most complete CRM packages we've tested and is especially well-thought-out for the hosted space.
Salesforce.com turned in a best-of-class performance in a benchmark that Keynote System, Inc. ran for us and had 100% uptime during the testing phase - the only ASP we tested that did."
"Salesforce.com reliably delivers success, not software, to thousands of customers worldwide," said Marc Benioff, chairman and CEO of salesforce.com. "Our profitability is grounded in providing the best application utility on the market, one that customers can always depend on to meet their own needs and requirements."
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